UVP BioDoc-It System - Manual (Page 18)

BioDoc-It Imaging System 18
Touch Screen Not Accurate
1. If touching or clicking on the buttons becomes inaccurate, the touch screen may need to be
recalibrated. Please follow all instructions in the touch screen calibration instructions included in
the TS software CD.
Error Messages Appear on the Screen
1. An error message that is related to the TS software interface or Microsoft Windows may appear on
the screen. If the message is related to Microsoft Windows, such as a reminder to activate or
update the copy of Windows, contact your system administrator for assistance.
2. If an error message appears repeatedly and your system administrator does not recognize it as a
Microsoft Windows error, contact UVP Technical Support for further assistance.
Technical Support
UVP offers technical support on all of its products. If there are questions about the product’s use, operation or
repair, please contact UVP’s offices at the locations below. Or go to UVP’s web site and click the Tech Support
> BioImaging Systems.
If in North America, South America,
East Asia or Australia:
If in Europe, Africa, the Middle East of
Western Asia:
Call (800) 452-6788 or (909) 946-
3197, and ask for Customer Service
during regular business days, between
7:00 am and 5:00 pm, PST.
Call +44(0) 1223-42002, and ask for
Customer Service during regular
business days between 9:00 am and
5:30 pm.
E-mail your message to:
[email protected]
E-mail your message to: [email protected]
Fax Customer Service, and send it to
(909) 946-3597
Fax Customer Service, and send it to:
+44(0) 1223-420561
Write to: UVP, LLC 2066 W. 11
th
Street, Upland, CA 91786 USA
Write to: Ultra-Violet Products Ltd
Unit 1, Trinity Hall Farm Estate, Nuffield
Road, Cambridge CB4 1TG UK
Warranty
UVP's products are guaranteed to be free of defects in materials, workmanship and manufacture for two (2) years
from date of purchase. Consumable and disposable parts including, but not limited to tubes and filters, are
guaranteed to be free from defects in manufacture and materials for ninety (90) days from date of purchase.
Transilluminators carry a two (2) year warranty from date of purchase. If equipment failure or malfunction occurs
during the warranty period, UVP shall examine the inoperative equipment and have the option of repairing or
replacing any part(s) which, in the judgment of UVP, were originally defective or became so under conditions of
normal usage and service.
No warranty shall apply to this instrument, or part thereof, that has been subject to accident, negligence, alteration,
abuse or misuse by the end-user. Moreover, UVP makes no warranties whatsoever with respect to parts not
supplied by UVP or that have been installed, used and/or serviced other than in strict compliance with instructions
appearing in this manual.
In no event shall UVP be responsible to the end-user for any incidental or consequential damages, whether
foreseeable or not, including but not limited to property damage, inability to use equipment, lost business, lost
profits, or inconvenience arising out of or connected with the use of instruments produced by UVP. Nor is UVP
liable or responsible for any personal injuries occurring as a result of the use, installation and/or servicing of
equipment.
This warranty does not supersede any statutory rights that may be available in certain countries.
BioDoc-It, Doc-It and FirstLight are registered trademarks of UVP, LLC. Visi-Blue is a trademark of UVP, LLC.