UVP ChemiDoc-It Imaging System - Manual (Page 14)

ChemiDoc-It Imaging System 14
Service Procedures
Return Procedure
A Returned Goods Authorization (RGA) number must be obtained from UVP Customer Service before
returning any product.
Troubleshooting
No Power to the Darkroom
1. Recheck main power cord connections to the darkroom.
2. Check fuses, located at the back of the unit, near the power port. A flat-head screwdriver will be
required. Turn the fuseholder cap counterclockwise and the fuse holder will pop out. Inspect the
thin wire within the glass fuse to see if there is a break in the wire. If so, replace the fuse(s). If fuses
are blowing repeatedly, contact UVP Technical Support for additional troubleshooting.
Replacement Parts and Accessories
Replacement parts and accessories part numbers are shown below. To order accessories or replacement
parts, contact UVP’s offices listed under Technical Support.
Part Description Part Number
Power Cord, 100V/115V 46-0023-38
Power Cord, 230V 46-0023-39
Thermal printer, digital archive quality 256-grayscale (Mitsubishi) 89-0069-06 (115V)
Thermal printer, digital archive quality 256-grayscale (Mitsubishi) 89-0069-07 (230V)
Thermal printer, digital archive quality 256-grayscale (Sony for Europe) 89-0069-15 (230V)
Thermal paper, Mitsubishi (4 rolls – 800 images)
89-0038-01
Thermal paper, Sony high gloss (5 rolls – 1000 images) 89-0174-01
Thermal paper, Sony glossy (5 rolls – 1000 images) 89-0031-01
Technical Support
UVP offers expert technical support on all of UVP’s products. If there are any questions about the product
use, operation or repair, please contact UVP’s offices at the locations below. Or go to UVP’s web site and
click the Tech Support > BioImaging Systems.
NOTE: A Returned Goods Authorization (RGA) number must be obtained from UVP’s Customer Service
prior to returning any product.
If you are in North America, South America,
East Asia or Australia:
If you are in Europe, Africa, the Middle East or
Western Asia:
Call (800) 452-6788 or (909) 946-3197, and ask
for Technical Support during regular business
days, between 7:00 am and 5:00 pm, PST.
Call +44(0) 1223-420022, and ask for Customer
Service during regular business days between 9:00
am and 5:30 pm.
E-mail your message to: [email protected] or
[email protected]
E-mail your message to: [email protected]
Fax Technical Support at (909) 946-3597
Fax Customer Service at
+44(0) 1223-420561
Write to: UVP, LLC. 2066 W. 11
th
Street, Upland,
CA 91786 USA
Write to: Ultra-Violet Products Ltd. Unit 1, Trinity
Hall Farm Estate, Nuffield Road, Cambridge CB4
1TG UK
ChemiDoc-It and VisionWorks are registered trademarks of UVP, LLC.
OptiChemi and BioChemi are trademarks of UVP, LLC.