Troubleshooting guide for bk, Troubleshooting guide for bkcsuite, Software setup – B&K 13790 1104 User Manual

Page 57: Usb to serial adapter cat5 network cable

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6. Once you have configured the settings for your system, save the BKcSuite file. Goto File->Save
settings To File. Both the system settings and presets for zone A and zone B will be saved together in
one file (.bkd extension). Once the settings have been saved to file, you are ready to establish a live
connection to the preamplifier.

7. Connect a straight through CAT5 network cable between the RJ-45
jack and the serial port of the PC (pictured at left). If the PC does not
have a DB-9 type serial port, a serial to USB adapter can be used. To

establish a live connection, close and
re-open BKcSuite. BKcSuite will search
all com ports for a connected device.
While a live connection is established,
BKcSuite will operate the same way as
when in virtual mode, however any
changes made in BKcSuite will immedi-
ately update inside the unit itself. To
upload a saved file, goto File->Open
and open the saved system setting file
while a live connection is established.

Troubleshooting Guide For BKcSuite

1.

PC requirements - 128MB RAM, Pentium grade or better processor, Windows 98SE operating system or

greater. (Exception- BKcSuite not supported on Windows NT) ***

2.

Make sure the CT/CK/SR product is connected to the PC’s serial port. (DB-9, nine pin or USB)

3.

Be sure to select “Local Com” in the BKcSuite software, as “Network” is not currently supported.

4.

If the unit will not communicate through RS-232, perform a factory reset. (See Factory Reset Section)

5.

Know how to properly set the COM port protocol in your version of Windows:

Window 9x/Me - Go to your system’s “Control Panel.” Double click the icon labeled “System.” Click

the Device Manager button. Scroll down until the section labeled “Ports.” Click the small “+” located next to
“Ports” to expand the tree and view the installed communication ports. Double click the COM port that corre-
sponds to the port on the PC that the CT/CK/SR product will be physically connected to. Locate the tab in
the Window labeled “Port Settings,” click it and go to section 6 below.

Windows 2000/XP - Go to your system’s “Control Panel.” Click the icon labeled “System.” In the

Hardware tab, click the Device Manager button. Double click on the icon labeled “Ports” to expand the tree
and view the installed communication ports. Double click the COM port corresponding to the port the
CT/CK/SR product is physically connected to and go to section 6 below.
6.

Set the proper communication properties. The parameters for Port Settings should be entered as

follows:

Bits per second

- 9600

Data Bits

- 8

Parity

- None

Stop Bits

- 1

Flow Control

- None

In the advanced section of the Communication properties window is the “FIFO Buffer” configuration. Most
modern laptops have the ability to take full advantage of these buffers, so it is recommended to enable them
and drag their slider to the “max” setting. Once you have finished making the selections, click “OK” to all
windows and prompt to return to the Control Panel. At that point you can close the Control Panel.
7.

Disable any and all power management services including any Uninterrupted Power Supplies (UPS).

8.

Disable any handheld computer / PDA syncing software and services.

9.

Disable any other RS-232 / Serial protocol programs that may be using a COM port. i.e CK1.2 Keypad

Editor, SR10.1 Remote Editor or serial controller.
10.

In case you encounter an “Out of Memory” or “Out of Resources” error, be sure your PC meets the

minimum requirements outlined in the BKcSuite section of this manual. Close all unnecessary programs that
may be running. It is recommended to let Windows manage your virtual memory, however, if you manually
set the virtual memory size, set it at least to 1.5 times your actual RAM size.

55

SOFTWARE SETUP

AC LINE

www.bkcomp.com

SURROUND

LEF T

FRONT

LEF T

CENTER

FRONT
RIGHT

SURROUND

RIGHT

FUSE

CAUTION: FOR CONTINUED
PROTECTION AGAINST RISK
OF FIRE REPL ACE ONLY WITH
SAME TYPE AND VALUE FUSE

Audio/Video Systems Hand-Made in the U.S.A .

FRONT

SURRND

SUB

CENTER

+

SERIAL #

IN 1

IN 2

IN 3

V1

V2

TV

DVD

CD

SAT

TAPE

TAPE

V1

ZB/V2

AUDIO

DVD

INPUT

A/V SOURCE OUTPUTS

A/V SOURCE INPUTS

COMPONENT VIDEO

AM

FM

ANTENNA

ZONE B

OUTPUTS

ZONE B

FRONT

SURRND

S BACK

CENTER

SUB

SURROUND

OUTPUTS

OPTICAL S/PDIF DIGITAL

COAX S/PDIF DIGITAL

OUT

SAT

CD

DVD

V2

V1

V1

V2

TV

ZA OUT

ZB OUT

SAT

CD

DVD

CONTROL OUT

IR INPUT

ZONE A

IEEE
1394

12VDC
50 mA

2

1

3

4

CAUTION

RISK OF ELECTRIC

SHOCK DO NOT OPEN

RISK OF ELECTRIC

SHOCK DO NOT OPEN

B K

&

S

B

IMPLY ETTER!

IR INPUT

ZONE B

EXPANSION

OUTPUT

BAL ANCED SURROUND OUTPUTS

SUBWOOFER

BAL ANCED LINE INPUTS

RIGHT

LEF T

RIGHT

LEF T

XLR

(BAL ANCED)

RCA

(UNBAL ANCED)

DVD

XLR

(BAL ANCED)

RCA

(UNBAL ANCED)

CD

SURROUND BACK

RIGHT

SURROUND BACK

LEF T

RS-232

PORT

ZONE A

USB to Serial adapter

CAT5 Network Cable

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