AJA Io4K - Manual (Page 53)

Io XT/4K v10.5r2 www.aja.com 53
Updating Software
Check on the AJA Video website for software updates.
For Io XT, visit:
http://www.aja.com/en/products/io-xt/#support
For Io 4K, visit:
www.aja.com/en/products/io-4k#support
If any are available, download the file and read any associated instructions prior to
installing the software.
Support
When calling for support, first check over your system configuration and ensure
everything is connected properly. Even if you cannot find the cause of the problem,
having this information at hand will help when you call AJA Customer Support for help.
If the problem is unknown or you need general help, first contact the dealer where you
purchased the product. AJA dealers offer product support for many service
requirements.
If the problem is a 3rd-party software operational issue, Mac system issue, then call Apple
Customer Support or the 3rd-party software manufacturer for help.
If the problem is an AJA Video Io XT issue, then contact AJA Video Customer Support, see
“Contacting Support” on page 4 .