Calibrated Software DV50 Decode v2 - Manual (Page 19)

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Troubleshooting
Seeing a white or black screen after installing
1. Is Calibrated{Q} DV50 Decode installed properly?
On Windows, make sure QuickTime Player 7.6.6 is installed, and that the CalibratedDV50Q.qtx component is in
the [System Drive]/Program Files/QuickTime/QTComponents folder (on Windows 64-bit systems it would be the
Program Files (x86) folder)
2. Did you restart your computer after installing?
If you haven’t, then please restart
3. Did you re-import the files into your application?
With some applications it is necessary to re-import your files.
4. Are you sure the files are DV50 compressed?
To check if they are, please open the DV50
files in QT Player and open the ‘Movie Inspector’ Window and check
what is reported as the ‘Format’ - it should be a type of DV50
5. I can see the DV50 files in QT Player but not the application that I want to use them in?
If you already tried restarting and re-importing the files into the application you want to use then perhaps the
application you want to use does not support QuickTime or the QuickTime 7.0 SDK.
DEMO MODE watermark still visible after licensing
1. Did you restart your computer after licensing?
If you haven’t, then please restart
2. Did you re-import the files into your application?
With some applications it is necessary to re-import your files or if you had rendered the files while in DEMO
MODE
then the DEMO MODE watermark would be ‘burned’ into the rendered files – please re-render the files.
3. Are you sure the files are DV50 compressed?
To check if they are, please open the DV50
files in QT Player and open the ‘Movie Inspector’ Window and check
what is reported as the ‘Format’ - it should be a type of DV50
4. Did you generate and enter in your Software License?
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