Clearblue Molokai 5 Passanger - Manual (Page 5)

14525 SW Millikan #38607 Beaverton, OR 97005
International Phone : 1-707-202-8346 Fax : 1-707-317-5367
Email : [email protected]
www.clearbluehawaii.com
CLEAR BLUE HAWAII
CLEAR BLUE HAWAII, LLC WARRANTY, TERMS & CONDITIONS
Clear Blue Hawaii, LLC manufacturers some of the most innovative, inspiring products in the watersports industry. Below you will find a detailed
overview of our warranty, terms and conditions:
WARRANTY
Clear Blue Hawaii warrants to the original owner that there product will be free of defects in workmanship and materials under normal use for the period of one
year from the date of purchase. This warranty does not cover wear and tear due to normal use, or damage to the product as the result of improper usage, improper
maintenance, neglect of care, alteration, or accident. In the event of a defect, malfunction or other failure not caused by normal wear and tear, improper usage,
improper maintenance, neglect of care, alteration or accident, Clear Blue Hawaii will have the option to repair or replace the product at their discretion. Contact a
customer care representative with all the applicable information, the model type, serial number, proof of purchase, date acquired and location of dealer. You will be
instructed on how to attain satisfaction under this warranty. All boats or parts returned must be pre-authorized accompanied by a return authorization. Particular
Clear Blue Programs are not covered by this warranty and are subject to specific limitations. THIS WARRANTY EXCLUDES CLAIMS FOR RESULTING
DAMAGES, INCIDENTAL DAMAGES AND INCIDENTAL COSTS. ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A SPECIFIC
PURPOSE ARE LIMITED TO ONE YEAR FROM DATE OF RETAIL PURCHASE. To the extent any provision of this warranty is prohibited by a federal, state, or
municipal law which can not be preempted, prevision shall not be applicable. This warranty gives you specific legal rights and you may also have other rights which
vary from state to state. Clear Blue Hawaii, LLC is not liable for any injury or damage to any person or property sustained as a result of the use of boats or
products produced by Clear Blue Hawaii, LLC. The user of any such boat or product acknowledges and assumes any and all risk related with the use of such
boats and waives any and all claims against Clear Blue Hawaii, LLC, its agents and assigns.
TERMS & CONDITIONS
Orders - The information we request is used for billing purposes and to fill your orders. Please Note: if your credit card is declined, your order will be put on hold,
until payment is received. If by chance the item that is ordered is not in stock we will ship the order out the moment that the item is received into our inventory. Due
to the nature of our innovative products the demand for our boats, boating accessories and travel adventure gear is sometimes extremely high. The listing of a
particular item or accessory does not constitute a guarantee or promise of availability. If an item you have ordered is not available we will try to contact you to
provide status on your order. We strongly encourage our all our customers to provide a daytime phone number so we may contact them if any delays occur.
Shipping – Some of our products require a lot of attention to detail and may take as long as 6-8 weeks to ship from the time the order is placed. OEM orders are
subject to 120 days. With most boats and accessories orders are shipped out within 48-72 hours of the order being received. The processing time of an order is
completely separate from the shipping time, therefore, to estimate delivery time, please consider the following steps:
1. The time an order is received by our office is sometimes delayed up to 24 hours.
2. The processing time of the order.
3. The actual delivery time of the shipping company. Our office and distribution center is open Monday thru Friday, 10am to 8pm PST. No orders are processed or
shipped on weekends and holidays.
Refunds - All orders are Non Refundable for ANY reason asides from a manufacturers defect. Products returned to Clear Blue Hawaii, LLC must be accompanied
by a returned authorization. Unauthorized returns are subject to a 20% restocking fee and additional processing fees. Refunds will only be issued by the method
paid. If an order was paid with a check, we will mail you a check, if paid by a credit card, the refund will be posted to the designated account. In the event that a
credit card account is closed, the Accounting Department will only be able to issue a refund until a total of 180 days after the transaction date. We will then mail a
check for the refund. Products missing or having damaged packaging will be charged a $50.00 packaging fee. Refunds are done at the discretion of Clear Blue
Hawaii, LLC. There are no ship back charges to Clear Blue Hawaii, LLC allowed. Customers attempting to return product without authorization will be reshipped
their original product and recharged ground shipping for domestic customers or air fees for international customers. All products are non refundable. This is due to
the in-depth craftsmanship, care, cost of raw materials and complexity in the construction of these boats.
Restocking/Discarding Fees - If for any reason an order is cancelled or an item is returned to Clear Blue Hawaii, LLC, outside these terms and conditions, a 20%
"Restocking/Discarding" fee will apply.
Shipments Declined / Returned to Sender - If for any reason a shipment is refused, this will be considered outside Clear Blue Hawaii, LLC Terms and Conditions,
and a 20% "Restocking/Discarding" fee will apply.
Credit Card Chargeback’s - Processing a Chargeback is outside Clear Blue Hawaii, LLC’s "Terms and Conditions". In the event that a chargeback is initiated
towards Clear Blue Hawaii, LLC, you will be imposed a 20% restocking fee plus the percentage charged to Clear Blue Hawaii, LLC, by the merchant services
provider.
Reshipping Fees - If for any reason an item is returned to Clear Blue Hawaii, LLC outside these "Terms and Conditions", an additional $69.00 shipping and
handling will be imposed against your account.
Order Cancellation - Once an order has been placed there are no cancellations. When an order is received custom batches are scheduled into production which
require the pre-ordering of materials and components specific to your order. The customer assumes all charges when placing an order. If your order is refused and
returned to Clear Blue Hawaii, LLC you will be charged an additional penalty depending on the size of the shipment and the destination location. There are no
exceptions. The shipping charges are designed to cover the cost of processing/shipping the product to your location and back to our distribution center.
Thank you for allowing Clear Blue Hawaii, LLC to serve your watersports needs.