Banner PresencePLUS Pro COLOR—PROII Camera - Manual (Page 11)

Banner Engineering Corp. • Minneapolis, MN U.S.A.
www.bannerengineering.com • Tel: 763.544.3164
page 11
Problem Cause/Solution
• Power light is not ON.
• Interface cannot connect to controller.
• No image on monitor.
Controller is not getting enough power.
1. Check the connection to the power supply.
2. Verify that the power supply is 10-30V dc with 1.5 amps.
3. Verify that the terminal block is plugged firmly into the
controller.
• No image on PC or monitor.
• Camera indicator LED is OFF.
• The software seems to be working
correctly, but the image is missing.
Camera is not connected to the controller.
1. Reconnect the camera cable at the camera and the controller.
2. Power down, then power up.
• Error message, “Failed to capture a
full resolution image on the camera.”
• Image is frozen on PC and monitor.
• Camera indicator LED is ON, but not
flashing
Camera lost the connection to the controller.
1. Reconnect the camera cable at the camera and the controller.
2. Power down, then power up.
• Image is frozen on PC, but image on
monitor properly updates.
• Error message, “Unable to
communicate with the camera.”
• Indicator lights on controller’s RJ-45
port are OFF.
Ethernet connection is lost.
1. Reconnect the ethernet cable.
2. Check the cable for breaks, power down, then power up.
3. Replace the cable.
system
troubleshooting
system
troubleshooting
Troubleshooting
68369 (ppp quickstart guide) 5/7/02 11:50 AM Page 11