Standard microsoft installation, Troubleshooting, Seagate support services – Barracuda Networks ST340824A User Manual

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Preparing the Drive with Disk Manager or DiscWizard

Installing a Single Drive

If you are installing a single drive, we recommend using Disk Manager
to automatically partition and format your drive. Disk Manager software
is available at www.seagate.com. During the download, the Diskette
Creator creates a bootable diskette. To run Disk Manager:

1. Insert your bootable Disk Manager diskette and follow the instruc-

tions. Disk Manager will guide you through the installation process.

2. Boot your computer from the Windows Me, Windows 98 or Windows

95 startup diskette with the Windows CD loaded. At the prompt, type
setup.

Installing a Slave Drive

If you are installing a second drive, or slave, to your system, use the
DiscWizard software available at www.seagate.com.

Note. If you

do not want to install your drive using either DiscWizard or

Disk Manager, see “Standard Microsoft Installation” below to
partition and format your drive.

Standard Microsoft Installation

!

Caution. Partitioning or formatting a drive erases all data on it.

Seagate assumes no liability if you erase your data.

Drive Partitioning

Partitioning divides the drive into sections or partitions that function as
separate logical drives (labeled C,D,E, etc.). To partition your new drive:

1. Insert a bootable startup diskette and restart your computer.

2. Run fdisk and create a primary DOS partition.

3. Mark the partition as

active to make the partition bootable.

Drive Formatting

!

Caution. Use the correct drive letters to prevent formatting a drive

that already contains data.

1. At the A: prompt, type format

x: where x is the letter of your first new

partition. Repeat the format process for all new partitions.

2. Proceed to “Loading the Operating System” below.

Loading the Operating System

Note. The operating system needs to be installed on the master drive

only. It is not required when adding a second drive.

1. Boot your computer from your Windows Me, Windows 98 or Windows

95 startup diskette with the Windows CD loaded.

2. At the prompt, type setup and continue with the Windows setup.

Troubleshooting

If your drive is not working properly, follow these troubleshooting steps.

1. Does the drive spin up? A spinning drive produces a faint whine

and clicking noise that begins when power is applied. If your drive
does not spin, check that the power connector and interface cable
are securely attached and the jumpers are installed correctly.

2. Does the computer recognize the drive? Verify that the drive is

enabled in the system CMOS or setup program. If not, select the
autodetect option and enable it. If your drive has a problem, it may not
be recognized by the system.

3. Does FDISK detect the drive? Run the FDISK program located on

your Windows startup diskette. Type fdisk/status to verify that
your hard drive is present.

4. Does Scandisk find the drive defect-free? Scandisk is a utility

located on your Windows startup diskette that scans the drive for de-
fects. If defects are detected, this may be an indication of a problem.

5. Why won’t the drive format to full capacity? Verify that your BIOS

has autodetect and LBA mode enabled. Otherwise you may need to
use Disk Manager to achieve the full capacity of your drive. Down
load the latest version from www.seagate.com or find it on your CD.

6. The computer hangs on startup. Verify that your system is

ATA/100 compatible with the UDMA mode setting. Some legacy BIOS

cause

hangs on startup or other problems if not ATA/100 compatible.

For more information, see the earlier section on the Ultra ATA/100
requirements. In addition, some legacy BIOS may cause a hang due
to the large drive capacity. Consider using the alternate capacity
jumper if it is available on your drive model.

Use the alternate capacity jumper if your computer does not support
higher capacity drives. The jumper will limit the 40-Gbyte drive
capacity to 32 Gbytes.

Note. If these steps do not solve the problem, contact your dealer or visit

www.seagate.com to download SeaTools disc diagnostics software
and more troubleshooting advice.

Seagate Support Services

Internet

For online information about Seagate products, visit www.seagate.com or
e-mail your disc questions to: [email protected].

Technical Support

If you need further help installing your drive, first consult your dealer.
Dealers are familiar with their unique system configurations and can help
you with system conflicts and other technical issues. If you need
additional help, you can talk to a Seagate technical support specialist.
Before calling, note your system configuration and drive model number.

Africa

+31-20-316-7222

Norway

800-113 91

Australia

1800-14-7201

Poland

00 800-311 12 38

Austria

0 800-20 12 90

Spain

900-98 31 24

Belgium

0 800-74 876

Sweden

0 207 90 073

Denmark

80 88 12 66

Switzerland

0 800-83 84 11

France

0 800-90 90 52

Singapore

800-1101-150

Germany

0 800-182 6831

Taiwan

+886-2-2514-2237

Hong Kong

800-90-0474

Thailand

001-800-11-0032165

Indonesia

001-803-1-003-2165

Turkey

00 800-31 92 91 40

Ireland

1 800-55 21 22

United Kingdom

0 800-783 5177

Italy

800-790695

USA/Canada/

1-800-SEAGATE

or

Malaysia

1-800-80-2335

Latin America

+1-405-936-1234

Middle East

+31-20-316-7222

Other European

Netherlands

0 800-732 4283

Countries

+ 31-20-316-7222

New Zealand 0800-443988

Warranty To determine the warranty status of your Seagate disc drive, contact your
place of purchase or visit our Web site at www.seagate.com for more information.

RMA (Return Merchandise Authorization) Run SeaTools to diagnose your drive
before requesting a return authorization. In addition, please verify that your drive is
defective by following the troubleshooting checklist in this guide. Seagate offers
comprehensive customer support for all Seagate drives worldwide. Seagate customer
service centers are the only facilities authorized to service Seagate drives. Drive
return procedures vary depending on geographical location and are subject to current
International Trade Regulations.

Shipping Your Drive

Caution. Back up the data on your drive before shipping it. Seagate assumes no
responsibility for data lost during shipping or drive repair. Shipping a drive in an
unapproved container voids the warranty. Pack the drive with foam rubber only.
Do not use peanuts, bubble wrap or newspapers.

Keep your original box and packing materials for storing or shipping your drive. To
preserve the warranty status of your drive, any product returned to Seagate must be
properly packaged in the original box or a Seagate-approved container to prevent
physical and electrical damage while in transit.

Electromagnetic Compliance for the European Union This model complies with the
European Union requirements of the Electromagnetic Compatibility Directive 89/336/
EEC of 03 May 1989 as amended by Directive 92/31/EEC of 28 April 1992 and
Directive 93/68/EEC of 22 July 1993. Compliance of this drive, as a system
component, was confirmed with a test system. We cannot guarantee that your system
will comply. The drive is not meant for external use (without properly designed
enclosure, shielded I/O cable, etc.). Sicherheitsanleitung 1. Das Gerrät ist ein
Einbaugerät, das für eine maximale Umgebungstemperatur von 55°C vorgesehen ist.
2. Zur Befestigung des Laufwerks werden 4 Schrauben 6-32 UNC-2A benötigt. Bei
seitlicher Befestigung darf die maximale Länge der Schrauben im Chassis nicht mehr
als 3,3 mm und bei Befestigung an der Unterseite nicht mehr als 5,08 mm betragen.
3. Als Versorgungsspannugen werden benötigt: +5V ± 5% 0,6A; +12V ±% 0,8A (1,9A
fur ca. 30 Sek. fur ± 10%) 4. Die Versorgungsspannung muss SELV entsprechen.
5. Alle Arbeiten auf dem Festplatte dürfen nur von Ausgebildetem Servicepersonal
durchgeführt werden. Bitte entfernen Sie nicht die Aufschriftenschilder des
Laufwerkes. 6. Der Einbau des Laufwerkes muss den Anforderungen gemäss DIN IEC
950 VDE 0805/05.90 entspreche.

© 2000 Seagate Technology LLC. All rights reserved.

Publication Number: 21200270-001, Rev. A, November 2000

Seagate, Seagate Technology, the Seagate logo, Barracuda, DiscWizard, SeaShell
and SeaShield are either registered trademarks or trademarks of Seagate Technology
LLC. Other product names are resgistered trademarks or trademarks of their owners.

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