Bodum 3020 USA - Manual (Page 20)

TROUBLE SHOOTING
18
· Preheat cups, filter, handle and filter.
· Ensure that milk is heated properly during frothing, but be
sure not to boil the milk.
· Close the water control knob.
· Fill the reser voir with water.
· Remove the froth attachment and clean under running water.
Wipe the steam nozzle clean with a damp cloth to remove any
dried milk, you may need to unblock the steam hole with a
needle. Using the water control knob, set the machine to the
STEAM setting and allow it to steam until a power ful and even
jet of steam is generated. Soaking the steam nozzle in hot
water may also help to dislodge any dried milk.
· Ensure the milk is fresh.
· Ensure that the milk is well refrigerated before use.
· For best frothing results use a stainless steel jug and if
possible refrigerate or run the jug under cold water before use.
· Clean the steam nozzle.
· Start again with fresh, chilled milk.
· We recommend full-fat milk to make the frothing easier.
· Ensure that the froth attachment is correctly positioned on the
steam nozzle. The tip of the steam nozzle or frothing
attachment is positioned just below the sur face of the milk.
· Cups, filter and filter holder are cold.
· If making a cappuccino or latte the milk
may not be heated enough.
· The water control knob is not in the CLOSE
position.
· No water in the water reser voir.
· Steam nozzle is blocked.
· Milk is not fresh.
· Milk temperature is too warm.
· Frothing jug.
· Steam nozzle is blocked.
· Milk has been boiled.
· Type of milk.
· The milk is making bubbles rather than
frothing.
Coffee is too cold.
POWER and STEAM/
WATER buttons flash
(Control Panel).
The POWER button flashes
alternately red and green
(Control Panel).
No steam from the steam
nozzle.
Not enough froth when
frothing milk.
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Problem Possible cause Solution
TROUBLE SHOOTING