Service – K-array KV50 User Manual
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KV50
REV. A
8
9. SERVICE
To obtain service:
1)
Contact the official K-array distributor in your country. Your local distributor will direct you to the appropriate
service center.
2)
If you are calling for service, please have the serial number(s) of the unit(s) available for reference. Ask for Cus-
tomer Service, and be prepared to describe the problem clearly and completely.
3)
If the problem cannot be resolved over the phone, you may be required to send the unit in for service. In this
instance, you will be provided with an RA (Return Authorization) number which should be included on all shipping
documents and correspondence regarding the repair. Shipping charges are the responsibility of the purchaser.
Any attempt to modify or replace components of the device will invalidate your warranty. Service must be perfor-
med by an authorized K-array service center.
Cleaning:
Use only a soft, dry cloth to clean the housing. Do not use any solvents, chemicals, or cleaning solutions
containing alcohol, ammonia, or abrasives. Do not use any sprays near the product or allow liquids to spill
into any openings.