K-array Piccolo - Manual (Page 17)

Piccolo
17 rev.C
K-array systems are warranted against manufacturing defects in materials or craftsmanship as
determined by the distributor. During the warranty period K-array will, at it’s discretion, either repair
or replace products which prove to be defective provided that the product is returned in its original
packaging, shipping prepaid, to an authorized K-array service agent or distributor. K-array cannot
be held responsible for defects caused by unauthorized modifications, improper use, negligence,
exposure to inclement weather conditions, act of God or accident, or any use of this product that is
not in accordance with the instructions provided by K-array. K-array is not liable for consequential
damages. This warranty is exclusive and no other warranty is expressed or implied. This warranty does
not affect your statutory rights.
11. Warranty
10. Service
To obtain service:
1) Contact the official K-array distributor in your country. They will direct you to the service centre.
2) If you are calling for service, have the serial number(s) of the unit(s) at hand for reference. Ask for
Customer Service, and be prepared to describe the problem clearly and completely.
3) If the problem cannot be resolved over the phone, you must return the unit for service.
4) You will be given an RA (Return Authorization) number for job tracking. Refer to this number on
shipping materials and in all correspondence concerning the repair. Shipping
charges are the responsibility of the purchaser.
Any attempt to modify or replace components of the device will invalidate your
warranty. Service must be performed by an authorized K-array service center.
Cleaning:
• Clean the product enclosures using a soft, dry cloth only.
• Do not use any solvents, chemicals, or cleaning solutions containing
alcohol, ammonia, or abrasives.
• Do not use any sprays near the product or allow liquids to spill into any
openings.