Pantum P3100DN - Manual (Page 59)

8-2
8. Troubleshooting
Please read this section carefully. It may help you to solve common problems encountered
during the printing process. If the problems persist, please contact Pantum Aftersales Service
Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The output bin is fully closed.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
8.1. Cleaning Jammed Paper
8.1.1. Paper Jam in the Tray
1. Open the tray.
Note: • Remove the jammed paper in accordance with the following steps, close the
front cover and tidy the paper in the tray, then the printer will automatically
resume printing. If the printer does not start printing automatically, please press
the button on the control panel.
• If the printer still does not start printing, please check that all the jammed paper
inside the printer has been cleared.
• If you cannot remove the jammed paper yourself, please contact your local
Pantum authorized repair center or send the printer to the nearest Pantum
authorized service center for repair.