SoundOff Signal Pinnacle LED User Manual
Page 17
WARRANTY & RETURN GOODS PROCEDURE
To review our Limited Warranty Statement & Return Policy for this or any SoundOff Signal product please visit our website at
www.soundoffsignal.com and select the “Warranty & Returns” link along the left column of our home page. If you have questions regarding this
product please contact Technical Services, Monday - Friday, 8 am to 5 pm at 1.800.338.7337, press #4 to skip the automated message. Questions
or comments that do not require immediate attention may be emailed to [email protected]. 1.800.338.7337. /
www.soundoffsignal.com / Thank you for trusting us with your safety!
Warranty Return Process
Please contact your SoundOff Signal Sales Representative, Customer Services staff or our Technical Department (800.338.7337) for a RMA#
(Return Merchandise Authorization) number.
The following information is required for issuance of the RMA#:
•
Reason for returning the product*
•
Address where replacement product is to be shipped*
•
Telephone number where you may be reached*
•
SoundOff Signal invoice number on which product was purchased**
•
SoundOff Signal part number and serial number**
•
E-mail address where RMA# should be e-mailed**
•
Fax number where RMA# should be faxed**
SoundOff Signal will NOT accept returns without an RMA#. Each RMA# is good for only one (1) item and will expire (7) days after the date it
was issued. Products must be shipped back to SoundOff Signal and the RMA# clearly marked on the outside of the package near the shipping
label. Please use the following address on your shipping label:
ATTN.: RMA#
SoundOff Signal
3900 Central Parkway
Hudsonville, MI 49426
Please see reverse side for manufacturer warranty.
Warranty Exclusions
Shipping & Handling, labor and service fees are non-refundable. SoundOff Signal is not liable for any damage due to installation or personal injury as
a result of using SoundOff Signal product.
Warranty Forfeiture
Warranty will not be granted if the Warranty Return Policy & Procedure rules are not strictly followed. Physical damage resulting from customer
abuse will void warranty. Warranty will also be voided if any SoundOff Signal and/or manufacturer serial tags, product stickers, seals, or the like,
are removed, altered or tampered with. Returned product that is damaged by shipping via the RMA# procedure is not the responsibility of
SoundOff Signal.
* RMA# will not be given without this information.
** If available, please provide this information.
Document effective date on cover and below supersedes previously dated policies and statements.
There are no other warranties, expressed or implied, including, but not limited to, any implied merchantability or fitness for a particular use.
SoundOff Signal reserves the right to modify this warranty statement at any time; or to discontinue, modify, or upgrade any products of its
manufacture with design improvements without prior notice.
ISO-9001 Registered ©2012 SoundOff Signal Emergency Technology Inc. dba SoundOff Signal
Printed in the USA / All Rights Reserved / Specifications subject to change without notice.
PO Box 206 / 3900 Central Parkway / Hudsonville, MI 49426
toll free 800.338.7337 / office 616.896.7100 / order fax 616.896.1286 / www.soundoffsignal.com
EPL9000-B 11.14