Apricorn DriveWire - Universal Hard Drive Adapter - Manual (Page 20)

38 39 www.apricorn.com www.apricorn.com
Contacting Technical Support
Apricorn provides the following helpful resources for you:
1. DriveWire User’s Guide and Quick Start Guide
2. Apricorn’s Website (http://www.apricorn.com)
This gives you the ability to check for up-to-date information.
3. E-mail us at [email protected].
4. Or call the Technical Support Department at 1-800-458-5448.
Apricorn’s Technical Support Specialists are available from 8:00 a.m.
to 5:00 p.m., Pacific Standard Time from Monday through Friday.
RMA Policy
An RMA (Return Merchandise Authorization) tracking number must be issued
by Apricorn. If you need to return or replace your upgrade kit, Apricorn
requires that you perform the following steps:
1. Find your original receipt.
2. Simply call Apricorn’s technical support department with your upgrade kit
part number and a description of the problem(s) you are experiencing.
3. If the Apricorn representative finds cause for a return, they will issue an
RMA number. Please write this number down.
4. Fill out an RMA authorization form with your package. The RMA form is
available on-line at http://www.apricorn.com/support/rma.php.
5. Please send the prepaid package including RMA form and receipt to the
following address, make sure the RMA# is written on the exterior of the
package:
Apricorn
RMA#: __________
12191 Kirkham Road
Poway, CA 92064
The purchaser shall be responsible for any loss or damage to the returned
product until it is received by Apricorn. Purchaser should consider obtaining
insurance with respect to shipping the product.
Warranty Conditions
Warranty:
Apricorn offers a 1 year warranty on DriveWire against defects in materials
and workmanship under normal use. The warranty period is effective from
the date of purchase (validated by your original receipt) either directly from
Apricorn or an authorized reseller.
Disclaimer and terms of the warranties:
The wARRAnTy becoMeS eFFecTIve on The dATe oF PuRchASe And MuST be veRIFIed
wITh youR SAleS ReceIPT oR InvoIce dISPlAyIng The dATe oF PRoducT PuRchASe.
APRIcoRn wIll, AT no AddITIonAl chARge, RePAIR oR RePlAce deFecTIve PARTS wITh
new PARTS oR SeRvIceAble uSed PARTS ThAT ARe equIvAlenT To new In PeRFoRMAnce.
All exchAnged PARTS And PRoducTS RePlAced undeR ThIS wARRAnTy wIll becoMe
The PRoPeRTy oF APRIcoRn.
ThIS wARRAnTy doeS noT exTend To Any PRoducT noT PuRchASed dIRecTly FRoM
APRIcoRn oR An AuThoRIze ReSelleR oR To Any PRoducT ThAT hAS been dAMAged oR
RendeRed deFecTIve: 1. AS A ReSulT oF AccIdenT, MISuSe, neglecT, AbuSe oR FAIluRe
And/oR InAbIlITy To Follow The wRITTen InSTRucTIonS PRovIded In ThIS InSTRuc-
TIon guIde: 2. by The uSe oF PARTS noT MAnuFAcTuRed oR Sold by APRIcoRn; 3. by
ModIFIcATIon oF The PRoducT; oR 4. AS A ReSulT oF SeRvIce, AlTeRnATIon oR RePAIR
by Anyone oTheR ThAn APRIcoRn And ShAll be voId. ThIS wARRAnTy doeS noT coveR
noRMAl weAR And TeAR.
no oTheR wARRAnTy, eITheR exPReSS oR IMPlIed, IncludIng Any wARRAnTy oR MeR-
chAnTAbIlITy And FITneSS FoR A PARTIculAR PuRPoSe, hAS been oR wIll be MAde by
oR on behAlF oF APRIcoRn oR by oPeRATIon oF lAw wITh ReSPecT To The PRoducT
oR ITS InSTAllATIon, uSe, oPeRATIon, RePlAceMenT oR RePAIR.
APRIcoRn ShAll noT be lIAble by vIRTue oF ThIS wARRAnTy, oR oTheRwISe, FoR Any
IncIdenTAl, SPecIAl oR conSequenTIAl dAMAge IncludIng Any loSS oF dATA ReSulT-
Ing FRoM The uSe oR oPeRATIon oF The PRoducT, wheTheR oR noT APRIcoRn wAS
APPRISed oF The PoSSIbIlITy oF Such dAMAgeS.
Copyright © Apricorn, Inc. 2011. All rights reserved.
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