Cooper Instruments & Systems DCM 470 Voltage/Current In-Line Amplifier - Manual (Page 8)

CF 138 DCM 470 Rev. EM1000‐C
Warranty
Limited Warranty on Products
Any Cooper Instruments product which, under normal operating conditions, proves
defective in material or in workmanship within one year of the date of shipment by
Cooper will be repaired or replaced free of charge provided that a return material
authorization is obtained from Cooper and the defective product is sent, transportation
charges prepaid, with notice of the defect, and it is established that the product has
been properly installed, maintained, and operated within the limits of rated and normal
usage. Replacement or repaired product will be shipped F.O.B. from our plant. The
terms of this warranty do not extend to any product or part thereof which, under normal
usage, has an inherently shorter useful life than one year. The replacement warranty
detailed here is the buyer’s exclusive remedy, and will satisfy all obligations of Cooper
whether based on contract, negligence, or otherwise. Cooper is not responsible for any
incidental or consequential loss or damage which might result from a failure of any and
all other warranties, express or implied, including implied warranty of merchantability or
fitness for particular purpose. Any unauthorized disassembly or attempt to repair voids
this warranty.
Obtaining Service under Warranty
Advance authorization is required prior to the return to Cooper Instruments. Before
returning the item, contact the Repair Department c/o Cooper Instruments at (540) 349-
4746 for a Return Material Authorization number. Shipment to Cooper shall be at
buyer’s expense and repaired or replacement items will be shipped F.O.B. from our
plant in Warrenton, Virginia. Non-verified problems or defects may be subject to a $100
evaluation charge. Please return the original calibration data with the unit.
Repair Warranty
All repairs of Cooper products are warranted for a period of 90 days from date of
shipment. This warranty applies only to those items that were found defective and
repaired; it does not apply to products in which no defect was found and returned as is
or merely recalibrated. It may be possible for out-of-warranty products to be returned to
the exact original specifications or dimensions.
* Technical description of the defect: In order to properly repair a product, it is absolutely
necessary for Cooper to receive information specifying the reason the product is being
returned. Specific test data, written observations on the failure and the specific
corrective action you require are needed.