Cooper Instruments & Systems STX-1 Digital Strap Tension Meter - Manual (Page 6)

CF 124 1/19/12 6
Any Cooper Instruments product which, under normal operating conditions, proves defective in material or in
workmanship within one year of the date of shipment by Cooper will be repaired or replaced free of charge provided
that a return material authorization is obtained from Cooper and the defective product is sent, transportation
charges prepaid, with notice of the defect, and it is established that the product has been properly installed,
maintained, and operated within the limits of rated and normal usage. Replacement or repaired product will be
shipped F.O.B. from our plant. The terms of this warranty do not extend to any product or part thereof which, under
normal usage, has an inherently shorter useful life than one year. The replacement warranty detailed here is the
buyer’s exclusive remedy, and will satisfy all obligations of Cooper whether based on contract, negligence, or
otherwise. Cooper is not responsible for any incidental or consequential loss or damage which might result from a
failure of any and all other warranties, express or implied, including implied warranty of merchantability or fitness for
particular purpose. Any unauthorized disassembly or attempt to repair voids this warranty.
Obtaining Service under Warranty
Advance authorization is required prior to the return to Cooper Instruments. Before returning the item, contact the
Repair Department c/o Cooper Instruments at (540) 349-4746 for a Return Material Authorization number.
Shipment to Cooper shall be at buyer’s expense and repaired or replacement items will be shipped F.O.B. from our
plant in Warrenton, Virginia. Non-verified problems or defects may be subject to a $100 evaluation charge. Please
return the original calibration data with the unit.
Repair Warranty
All repairs of Cooper products are warranted for a period of 90 days from date of shipment. This warranty applies
only to those items that were found defective and repaired; it does not apply to products in which no defect was
found and returned as is or merely recalibrated. It may be possible for out-of-warranty products to be returned to
the exact original specifications or dimensions.
* Technical description of the defect: In order to properly repair a product, it is absolutely necessary for Cooper to
receive information specifying the reason the product is being returned. Specific test data, written observations on
the failure and the specific corrective action you require are needed.