HP LaserJet 3015 - Manual (Page 7)

Scanning to another software program ............................................................................62
Scanning to the Readiris OCR software ...........................................................................63
Scanning by using TWAIN-compliant and WIA-compliant software .......................................64
Using TWAIN-compliant and WIA-compliant software .....................................................64
Scanning by using OCR .......................................................................................................... 65
Readiris ............................................................................................................................. 65
Scanner resolution and color ..................................................................................................66
Resolution and color guidelines .......................................................................................66
Color ................................................................................................................................. 67
6 Faxing
.................................................................................................................................................. 70
...........................................................................................................................................70
7 Cleaning and maintenance
Cleaning the outside of the device ..........................................................................................72
To clean the exterior .........................................................................................................72
To clean the glass ............................................................................................................72
Cleaning the media path .........................................................................................................73
To clean the media path ...................................................................................................73
8 Troubleshooting
Device does not turn on .......................................................................................................... 76
Is power reaching the device? ..........................................................................................76
The device control panel display has black lines or dots, or fades ........................................77
Black lines or dots ............................................................................................................ 77
Faded device control panel display ..................................................................................77
Pages print but are totally blank ..............................................................................................78
Is the sealing tape still in the print cartridge? ...................................................................78
Does the configuration page print? ..................................................................................78
Does the document contain blank pages? .......................................................................78
Is the original loaded correctly? ........................................................................................78
Pages did not print .................................................................................................................. 79
Does a message appear on your computer screen? .......................................................79
Is media being pulled into the device correctly? ..............................................................79
Are media jams present? ..................................................................................................79
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? .........79
Are other devices running on your computer? .................................................................79
Pages printed, but a problem exists ........................................................................................80
Is the print quality poor? ...................................................................................................80
Is the printed page different from what appears onscreen? .............................................80
Are the device settings appropriate for the print media? .................................................80
Onscreen error messages appear ..........................................................................................81
Printer not responding/error writing to LPT1 ....................................................................81
Cannot access port (in use by another application) .........................................................81
Paper-handling problems exist ...............................................................................................82
Print is skewed (crooked) .................................................................................................82
More than one sheet feeds at one time ............................................................................82
Device does not pull media from the media input tray .....................................................82
Media curls when fed through device ...............................................................................82
Printed page is different from what appears onscreen ...........................................................83
Is the text garbled, incorrect, or incomplete? ...................................................................83
Are graphics or text missing? Are there blank pages? ....................................................83
Is the page format different from the format on another printer? .....................................84
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