EcoPure MW_MW40_7316711H - Manual (Page 25)

25 Miracle Water Installation & Operation Manual
Troubleshooting Guide
Tools Needed for Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle-nose Pliers
PROBLEM CAUSE SOLUTION REPAIR KIT(S)
NEEDED
No Soft Water 1. No Salt in the storage tank a. Add salt (see page 22)
b. Use Recharge Now feature (page 20)
None
No Soft Water Timer
Display Blank
1. Transformer unplugged at wall outlet, or
power cable disconnected from back of face-
plate, Transformer defective
a. Check for loss of power and correct. Reset
timer and use the Recharge Now feature
(page 20)
Transformer
2. Fuse blown, circuit breaker popped, or circuit
switched off. (See page 20 “Timer Power
Outage Memory).
a. Replace fuse, reset circuit breaker, or switch
circuit and use the Recharge Now feature
(page 20).
None
3. Timer control board defective a. Replace Electronic Control Board (page 29) Timer Control Board
No Soft Water
Salt Level Not Dropping
1. Salt in storage tank bridged a. Refer to page 22 to break. None
2. Manual bypass valve(s) in bypass position a. See page 15 figure 10. Move stern in single
bypass to service
None
No Soft Water, Salt
Storage Tank Full of
Water, Water Running To
The Drain (While Unit Is
In The Soft Water Cycle)
1. Dirty, plugged or damaged nozzle & venturi a. Take apart, clean and inspect nozzle and
venturi (see page 23)
Nozzle Kit
2. Inner valve defect causing leak a. Replace seals and rotor (page 29) Rotor/Seal Kit
3. Valve drain hose plugged a. Hose must not have any kinks, sharp bends
or any water flow blockage (see page 9)
None
4. Valve drain line and Salt Storage Tank over-
flow drain connected together by a tee.
a. Disconnect tee, run separate drain lines. None
5. Low or high system water pressure (low pres-
sure may disrupt brine draw during recharge,
high pressure may cause inner valve parts fail-
ure)
a. If pressure is low, increase well pump output
to a minimum 20 psi. Add a pressure, reduc-
ing valve in the supply pipe to the softener, if
daytime pressure is over 100 psi.
None
6. Brine valve float kit dirty or defective a. Clean Brine or replace valve float kit assem-
bly (page 29)
Float Kit
7. Leak between valve and resin tank assembly a. Replace Tank/Valve O-Rings Tank/Valve O-ring Kit
Water Hard Sometimes 1. Time setting wrong a. Check and change time setting None
2. Incorrect water hardness setting a. Refer to page 18 to find correct settings None
3. Incorrect model code programmed a. Refer to page 17 to find correct settings None
4. Hot water being used when softener is regen-
erating
a. Avoid using hot water while the softener is
regenerating as the water heater will fill with
hard water. Check timer for correct settings
None
5. Possible increase in water hardness a. Test the raw water for hardness and iron
and program the time accordingly (page 17)
None
6. Leaking faucet or toilet valve. Excessive
water usage.
a. A small leak will waste hundreds of gallons
of water in a few days. Fix all leaks and
always fully close faucets.
None
Iron In Water 1. Clear water iron in water supply
2. Iron in soft water
3. Bacterial or organic bound iron
a. Test the raw water for hardness and iron
and program the time accordingly (page 17)
b. Clean resin bed with Resin Bed Cleaner
c. Cannot be treated by water softener
None
Resin In Household Plumb -
ing, Resin Tank Leaking
1. Crack in distributor or riser tube a. Replace resin tank assembly (page 29) Resin Tank Assembly
Salt Storage Tank Leaking 1. Crack in brine tank a. Replace salt storage tank assembly (page
29)
Salt Storage Tank
Assembly
Motor Stalled Or Clicking 1. Motor defective or inner valve defect causing
high torque on motor
a. Replace Rotor/Seal Kit (page 29)
b. Replace Motor & Switch
Rotor/Seal Kit
Motor/Switch Kit
Error Code E1, E2, E3, or
E4 appears
1. Wiring Harness or Connection to Position Switch
2. Switch
3. Valve Defect Causing High Torque
4. Motor Inoperative
a. Replace Wiring Harness or Connection to
Position Switch
b. Replace Switch
c. Replace Rotor Seal Kit
d. Replace Motor
Motor/Switch Kit
Rotor/Seal Kit
Error Code E5 appears 1. Faceplate a. Replace Electronic Control Board Electronic Control
Board Kit
PROCEDURE FOR REMOVING ERROR CODE FROM FACEPLATE: 1. Unplug transformer from outlet- - - - 2. Correct defect-
- - - 3. Plug in transformer- - - - 4. Wait for 8 minutes. The error code will return if the defect was not corrected.
Need help troubleshooting? Call 1-800-356-7851