FORD 2014 Escape v.2 - Manual (Page 318)

Phone issues
Possible solution(s) Possible cause(s) Issue
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility. · This is a phone-dependent
feature. Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again. · This may be a possible
phone malfunction.
USB and media issues
Possible solution(s) Possible cause(s) Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again. This may be a possible
device malfunction. I am having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure you insert the
USB cable properly into the
device and the USB port.
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures. This is a device limitation. SYNC does not recognize
my device when I turn on the
car.
Make sure you properly
connect the device to SYNC
and that you have pressed
play on your device. · This is a phone-dependent
feature.
· The device is not
connected. Bluetooth audio does not
stream.
· Make sure that all song
details are populated. · Your music files may not
contain the proper artist,
song title, album or genre
information. SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· The file may be corrupted.
315
Escape/Kuga (TM2)
SYNC™