FORD 2014 Flex v.2 - Manual (Page 430)

Voice command issues
Issue Possible
cause(s)
Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
• You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
• Your
phonebook
contacts may be
saved in CAPS.
• Review the phone voice
commands at the beginning of
the phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
• The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
• Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
• If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
AppLink issues
Issue Possible
cause(s)
Possible solution(s)
SYNC does not
find any mobile
apps that are on
my phone.
• Your device
may not support
the AppLink
feature, OR
• The application
does not support
AppLink., OR
• If you have an
iPhone, it may
not be plugged in,
OR
• Your phone
may not be
paired or
connected.
• Check the website for
compatible devices and
applications.
• Make sure your device is
paired and connected. If you
have an iPhone, make sure it is
plugged in using the USB and
that the application is running
in the foreground.
SYNC® 429
2014 Flex (471)
Owners Guide gf, 2nd Printing, November 2013
USA (fus)