FORD 2012 Focus v.5 - Manual (Page 99)

Troubleshooting
Your SYNC
௡ system is easy to use. However, should questions arise,
please refer to the tables below as well as the Helpful Hints section that
follows.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SyncMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)
Possible Solution(s)
There seems to
be a lot of
background noise
during a phone
call. The audio control
settings on your
phone may be
affecting the
performance of
SYNC. Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they can’t hear
me. Possible phone
malfunction. Try turning off the device,
resetting or removing the
battery of the device and try
again.
SYNC is not able
to download my
phonebook.
• This is a phone
dependent
feature.
• Possible phone
malfunction.
• Go to the web site to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the battery of the device, then
try again.
• Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the “SYNCmyphone”
feature available on the web
site.
Entertainment Systems
99
2012 Focus (foc)
Owners Guide, 5th Printing
USA (fus)