FORD 2005 Excursion v.3 - Manual (Page 214)

Board membership
The Board consists of:
• Three consumer representatives
• An authorized dealer representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from authorized dealer management, recognized for their business
leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
• The file number assigned to your application.
• The toll-free phone number of the DSB’s independent administrator.
Your authorized dealer and a Ford Motor Company representative will
then be asked to submit statements.
To properly review your case, the Board needs the following information:
• Legible copies of all documents and maintenance or repair orders
relevant to the case.
• The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
• The date of repair(s) and mileage at the time of occurrence(s).
• The current mileage.
• The name of the authorized dealer(s) who sold or serviced the
vehicle.
• A brief description of your unresolved concern.
• A brief summary of the action taken by the authorized dealer(s) and
Ford Motor Company.
• The names (if known) of all the people you contacted at the
authorized dealer(s).
• A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
2005 Excursion (hdw)
Owners Guide (post-2002-fmt)
USA (fus)
Customer Assistance
214