FORD 2002 Mustang v.1 - Manual (Page 180)

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have
authorized dealerships to service your vehicle. It is
preferred that you return to the Ford dealer where
your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to
another Ford Motor Company or Ford of Canada
dealership authorized for warranty repairs. Certain
warranty repairs require special training though, so not
all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty
repair needed, the vehicle may need to be taken to
another dealer. If a particular dealership can not assist
you, then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied
with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2. If your inquiry or concern remains unresolved,
contact the Sales Manager or Service Manager at the
dealership.
3. If the inquiry or concern cannot be resolved at
the dealership level, please contact the Ford
Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away
from home when your vehicle needs service, or if
you need more help than the dealership could
provide, after following the steps described above,
contact the Ford Customer Relationship Center to
find an authorized dealership to help you. In the
United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
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