Error diagrams – CREATIVE NOMAD Zen XTRA User Manual

Page 97

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FAQs and Troubleshooting C-7

Error Diagrams

If an error occurs, you may see any one of the following diagrams, indicating
the general nature of the problem.

Diagram

Likely Causes

Suggested Action

unexpected power
loss while saving
settings

download a newer
firmware version

reload firmware

call Technical Support

physical defects

numerous high-
impact shocks

call Technical Support

battery is too
depleted, player
cannot start up

recharge the battery

use DC power

firmware corruption

see actions for firmware
problems

unexpected power
loss during audio file
transfer

allow firmware to
complete the rebuilding
of the library

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