Dell J740 Personal Inkjet Printer - Manual (Page 17)

l Make sure you have not installed multiple copies of the printer software:
a. Microsoft® Windows® 2000: Click Start ® Settings ® Printers.
Windows XP: Click Start ® Control Panel ® Printers and Other Hardware ® Printers and Faxes.
b. In the Printers folder, make sure there is only one Dell J740 printer icon.
If you have installed multiple copies of the printer software, uninstall each copy. Then restart the computer, and reinstall the printer software.
After you check these items, try to print a test page.
1. Click Start ® Programs ® Dell Printers ® Dell Inkjet Printer J740 ® Dell Printer Solution Center.
2. Click the Maintenance tab.
3. Click Print a test page.
Test page does not print
l If the paper is jammed, see Printer has a paper jam .
l Try printing your test page again. If it still does not print, see Resolving unsuccessful or slow printing .
Alignment page does not print
Make sure:
l You removed the transparent tape and sticker from the back and bottom of the ink cartridges.
l You installed the cartridges correctly. For help on installing cartridges, see Replacing an ink cartridge .
l You loaded the paper correctly and did not force the paper into the printer. For help, see Loading paper .
Printer ejects a blank page after appearing to print
Make sure:
l You remove the sticker and transparent tape from the back and bottom of the ink cartridges.
l Your cartridges do not have clogged nozzles. Clean the ink cartridge nozzles and contacts. For help, see Cleaning ink cartridge nozzles and contacts .
Printer prints very slowly
l Close any program not in use.
l Check the document you are printing. Photos and graphics may take longer to print than regular text. Documents that are large or that contain
background images may also take longer to print.
l Check the printer to see if another document is being printed. Print jobs are printed in the order the printer receives them.
l Decrease the print quality setting to Normal or Quick Print.
Clearing paper misfeeds or jams
4. From the list of ports, select the USB printer port.
If the USB port is not listed, uninstall and then reinstall the printer
software.
5. Click Apply.
6. Click OK.
3. Click the Ports tab.
4. From the list of ports, select the USB printer port.
5. If the USB port is not listed, uninstall and then reinstall the printer
software.
6. Click Apply.
7. Click OK.
NOTE: Higher print quality settings result in better quality documents, but may take longer to print.