Dell PowerVault 745N - Manual (Page 19)

Table 10-5. Hardware-RAID NAS System Internal RAID Controller Card
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I am getting event errors for
Services for Macintosh.
Services for Macintosh are bound to the
onboard network adapter by default. If this
network adapter has been disabled, binding
errors occur.
Bind the AppleTalk protocol to an enabled NIC. See " AppleTalk Protocol
Adapter Binding " in " Advanced Features ."
From a Macintosh client, users
cannot modify or delete a file
that a Windows client has
accessed.
The time between clients and the system is
not properly synchronized.
Ensure that clients have their time synchronized to within 10 minutes of the
time zone.
After modifying properties of
the AppleTalk protocol, File
Services for Macintosh does
not restart.
File Services for Macintosh can not establish
communication to the local Remote Procedure
Call (RPC) service.
Restart the workstation service.
A user cannot access an
AppleTalk share.
The share may need to be authenticated for
the user.
If Apple Authentication is used, create a user and assign an 8-character (or
less) password for authentication.
If Microsoft Authentication is used, ensure that the correct user name and
password are being used. The user may also not have the correct privileges
to access the share. Passwords greater than 8-characters are not
supported without a Microsoft Authentication agent.
NOTE: Table 10 -5 provides hardware-RAID NAS system-specific troubleshooting information. Disregard this information if you have a software-RAID or
an external storage NAS system. For instructions on how to determine the configuration of your NAS system, see " Determining a NAS System's
Configuration " in " NAS Manager ."
Issue Possible cause Resolution
The LED on a hard
drive on my NAS
system is blinking
amber.
A hard drive is offline on the
CERC SATA controller, which is
most likely caused by a failed
hard drive.
Shut down the NAS system. Ensure that the power and data cables are correctly connected to the
hard drive. Boot the system. If the hard drive still fails, run Dell online hard drive diagnostics. See
the Dell OpenManage Server Administrator documentation on the system's Resource CD for more
information about how to run the diagnostics. If the application fails, replace the hard drive.
The NAS system
hangs during POST.
The controller is not being
detected.
Shut down the NAS system. Check the PCI riser card connection to the CERC SATA card and ensure
that it is seated correctly. Also check the cable and power connections for the hard drives.
If the system still hangs, perform the following steps:
1. Shut down the NAS system.
2. Check the PCI riser connection to the CERC SATA card.
3. Try installing the CERC SATA card in the other PCI slot (if available).
4. If the system can now see the card, replace the riser card.
The CERC SATA card
cannot see any hard
drives attached to the
system.
The hard drives are not
connected correctly.
Shut down the NAS system. Reseat the CERC SATA card and make sure that power and data
cables from each of the hard drives are connected to the CERC SATA card correctly.