Dell Inspiron One 19 (Mid 2009) - Manual (Page 44)

42
Solving Problems
Click 1. Start .
In the search box, type 2. Use an older
program with this version of
Windows and press <Enter>.
Follow the instructions on the
3. Program
Compatibility wizard.
If you have other software problems —
Write down the error code and problem •
description and contact Dell (see
“Contacting Dell” on page 63).
Back up your files immediately.
•
Use a virus-scanning program to check the •
hard drive or CDs.
Save and close any open files or programs
•
and shut down your computer through the
Start
menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible –
with the operating system installed on
your computer.
Ensure that your computer meets the
–
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and
–
configured properly.
Verify that the device drivers do not
–
conflict with the program.
If necessary, uninstall and then reinstall
–
the program.