Dell XPS 420 (Late 2007) - Manual (Page 71)

Troubleshooting
71
Printer Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE:
If you need technical assistance for your printer, contact the printer’s
manufacturer.
C HECK THE PRINTER DOCUMENTATION — See the printer documentation for setup
and troubleshooting information.
E NSURE THAT THE PRINTER IS TURNED ON
C HECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS —
1 Click Start → Control Panel→ Hardware and Sound→ Printer.
2 If the printer is listed, right-click the printer icon.
3 Click Properties and click Ports.
4 Adjust the settings, as needed.
R EINSTALL THE PRINTER DRIVER — S EE THE PRINTER DOCUMENTATION FOR INFORMATION ON
REINSTALLING THE PRINTER DRIVER . — Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE:
If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup
and troubleshooting information.
U NLOCK THE SCANNER — Ensure that your scanner is unlocked (if the scanner has a
locking tab or button).
R ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
C HECK THE CABLE CONNECTIONS —
• See the scanner documentation for information on cable connections.
• Ensure that the scanner cables are securely connected to the scanner and the
computer.
book.book Page 71 Tuesday, November 27, 2007 10:29 AM