Dell Venue 8 Pro (3845, Late 2014) - Manual (Page 27)

Troubleshooting | 27
Troubleshooting
Battery problem
Problems Possible causes Possible solutions
Battery does not
charge 1 Check the cable,
connectors, and Dell
power adapter to ensure
proper connectivity.
2 Verify that the wall
outlet is functioning
by connecting another
device.
The tablet's
temperature is below
0°C (32°F) or higher
than 35°C (95°F). Charge the battery in an
ambient temperature
between 0°C to 35°C
(32°F to 95°F).
The battery or power
adapter is damaged. Contact Dell’s support
service.
Go to dell.com/support.
Battery does not
charge when the
battery charge is at
95% to 99% The battery is in
maintenance mode to
prolong battery life. • Let the battery drain until
the battery charge drops
below 95%.
• Restart the tablet. See
“Turning Off Your Tablet”
and
“Turning On Your Tablet”.
Battery drains quickly
even when the tablet is
in standby mode If the tablet is not in
the range of a network
it can connect to, the
tablet continues to
send out signals to
locate a base station
and drains the battery. • Temporarily turn off the
tablet.
• Move the tablet in range of
a network it can connect
to or temporarily turn off
the wireless connection on
your tablet.