Dell Studio 1749 (Early 2010) - Manual (Page 334)

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Getting Help
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their laptop and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 337.
Automated Order-Status Service
To check on the status of any Dell products you have ordered, you can go to
support.dell.com, or you can call the automated order-status service. A
recorded message prompts you for the information needed to locate and
report on your order. For the telephone number to call for your region, see
"Contacting Dell" on page 337.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For information on the telephone number
to call for your region, see "Contacting Dell" on page 337.
Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
information on the telephone number to call for your region or to speak to a
sales specialist, see "Contacting Dell" on page 337.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For information on the telephone number to call for your region, see
"Contacting Dell" on page 337.
2 Include a copy of the invoice and a letter describing the reason for the
return.