Lockups and software problems, The computer does not start up, The computer stops responding – Dell XPS/Dimension XPS Gen 4 User Manual
Page 42: A program stops responding, Filename, Cannot, Contain
42
Solving Problems
www
.dell.com | support.dell.com
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
The computer does not start up
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
T
EST
THE
KEYBOARD
—
Connect a properly working keyboard to the computer, and try using the
keyboard.
R
UN
THE
H
ARDWARE
T
ROUBLESHOOTER
—
C
HECK
THE
D
IAGNOSTIC
L
IGHTS
—
E
NSURE
THAT
THE
P
OWER
C
ABLE
IS
F
IRMLY
C
ONNECTED
TO
T
HE
C
OMPUTER
AND
TO
T
HE
E
LECTRICAL
O
UTLET
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.