Troubleshooting – COBY electronic PMP4320 User Manual
Page 42
4
If you have a problem with this player, please read the troubleshooting guide below and
check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and
firmware updates. If these resources do not resolve the problem, please contact Technical
Support.
The player does not turn on.
The battery level may be too low. Try charging the player or operate the player on AC
power.
Ensure that the Lock switch is disengaged.
Try resetting your player (press and hold the Power key).
The player does not turn charge when connected to a computer (USB
charge).
Try resetting your player (press and hold the Power key).
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try downloading the
file again or re-encoding the file yourself.
Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the bet-
ter it will sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps
for WMAs.
Ensure that the headphones are attached securely to the player.
COBY Electronics Technical Support
56-65 Rust St.
Maspeth, NY 11378
Hours:
Monday to Friday, 8:30 AM–11:00 PM EST
Saturday to Sunday, 9:00 AM–11:00 PM EST
Email:
Phone:
800-681-2629 or 718-416-3197
Web:
www.cobyusa.com
trouBlEsHootInG