C.2 when returning a unit – Kontron RTM8940 User Manual
Page 34
C-2
www.kontron.com
3 The technician will instruct you on the return procedure if the problem cannot be solved over
the telephone.
4 Make sure you receive an RMA # from our Technical Support before returning any merchandise.
1 Send us an e-mail at:
in North America and at:
in EMEA. In the e-mail, you must include your name,
your company name, your address, your city, your postal/zip code, your phone number, and
your e-mail. You must also include the serial number of the defective product and a description
of the problem.
C.2
When Returning a Unit
• In the box, you must include the name and telephone number of a contact person, in case
further explanations are required. Where applicable, always include all duty papers and
invoice(s) associated with the item(s) in question.
• Ensure that the unit is properly packed. Pack it in a rigid cardboard box.
• Clearly write or mark the RMA number on the outside of the package you are returning.
• Ship prepaid. We take care of insuring incoming units.
North America
EMEA
Kontron Canada, Inc.
Kontron Modular Computers GmbH
4555, Ambroise-Lafortune
Sudetenstrasse 7
Boisbriand, Québec
87600 Kaufbeuren
J7H 0A4 Canada
Germany