Reliance Controls THP217 - Manual (Page 5)

Answering the Alarm
1. When the alarm calls a programmed telephone number and the call is answered, an alarm tone will be heard on the
receiving phone. The only way to stop the alarm from calling the remaining numbers is to disarm the unit in person.
Appropriate actions should be taken to identify and resolve the problem at the monitoring location.
2. To disarm the system, someone must manually enter your password on the alarm, followed by the DISARM button.
3. When the system is disarmed, one beep will be heard and the ARM icon will disappear on the screen.
4. After the problem is corrected, remember to ARM the unit again by entering the password and pressing the
ARM/DISARM button, so that the word ARM is displayed.
Trouble Shooting Guide
1. PASSWORD HAS BEEN FORGOTTEN:
• Press and hold the PROG button for 2 seconds
• After a beep, press the PAUSE button
• Remove the battery and unplug the alarm from the AC adapter
• After 2 minutes, re-insert the battery and re-connect the AC adapter
• The pre-programmed password will be erased and the factory set password 0-0-0 will be restored
• Go through the Setting Your Password steps 1-8 again
2. UNIT WILL NOT ARM OR DISARM:
• Make certain that the password has been entered properly. If not, reenter the password.
• If it still doesn’t work, reset the password by using the procedure above.
• When the unit is ARMED, you will see the word ARM on the bottom of the LCD Home Screen.
3. UNIT WILL NOT DIAL OR CONNECT TO A PHONE NUMBER THAT WAS PROGRAMMED
Confirm the phone line is properly connected. The phone line cable should run from the THP217 jack labeled “LINE”, directly
to the phone line wall jack. Another telephone can be connected to the THP217 in the jack labeled “TEL.”
• Confirm the setting AUTOMATIC CALLING FEATURE is ON (STEP 6).
• Confirm the telephone line is in working order.
• Confirm the telephone number(s) are properly stored in the unit. (STEP 3)
• Confirm that the dialing pattern is correct for the programmed phone numbers.
• Try calling the phone number from the landline phone to confirm the dialing pattern and compatibility of the
phone number with the landline service.
• For most landline phone companies, you must use an 11-digit dialing pattern for long-distance numbers.
(1+area code+7-digit number). For local numbers, you are able to use 7-digits in most cases. Remember to
call the number from the landline phone first to check the compatibility.
Frequently Asked Questions
Q. How often should the battery be changed?
A. It depends on how much the system uses the battery for power. Under normal conditions when premises power is
available, the system operates solely from the AC adapter. When the power is out, the system will use the 9-volt
battery as its power source to make outgoing calls, and will expire sooner. Even a battery that is not used at all
will have to be replaced periodically. The battery should be changed when the low battery led is lit, before leaving
the premises for extended periods of time, or after any dial out event has occurred.
Q. Can the control panel be set on a table or floor, rather than mounting it on a wall?
A. Yes, but care must be taken to assure that it is located where there will be adequate air flow for the temperature
sensor to respond to temperature changes.
Q. Can the temperature sensor be remotely located from the unit?
A. No, the temperature sensor is located internally, the unit itself must be located where the temperature is to be
monitored.
Q. Who can I contact if I’m having problems installing or programming the THP217?
A. Call Reliance Controls @ 800-439-5745, we will be happy to answer any questions and help with any problems.
FCC Conformance
The FCC requires that you connect this device to the nationwide telephone network through a modular telephone jack
(USOCRJ11C or RJ11W)
You telephone company may discontinue your service if your equipment causes harm to the telephone network. They will notify
you in advance of disconnection, if possible. During notification, you will be informed of your right to file a complaint with the FCC.
If it is determined that your telephone equipment is malfunctioning, the FCC requires that it not be used and that it be unplugged
from the modular jack until the problem has been corrected. Repairs to this device can only be made by the manufacturer or its
authorized agents or by others who may be authorized by the FCC. For repair procedures, follow the instructions outlined under
the Reliance Controls Corporation Warranty.
The REN is useful in determining the number or devices you may connect to your telephone line and still enable the devices to
ring when you receive a call. The general rule is that the REN value should not exceed a total of 5.0: however, contact your local
telephone company for the specific number in your area. The REN for this device is 0.