Rice Lake Ethernet TCP/IP - Manual (Page 25)

Ethernet TCP/IP Card Installation Manual - 920i/iQube Email Setup 21
5.0 920i/iQube Email Setup
Error conditions generate a displayed error message if the iQube is connected to a 920i which, with an Ethernet
card, can be configured to email the alert message to a specified address.
5.1 Configuration
For email to work, both the 920 port (wired to) and the Ethernet serial port (wired to) must be both set to default
values or are set to the same baud, bits, parity, etc. Once this is done, follow the steps below:
1. Set or determine the IP address of the Ethernet option (This can be done using DeviceInstaller - see
Section 3.1 on page 6).
2. From iRev, select the Contact Information tab from System Parameters » Features.
3. Set the SMTP server address that is to be used.
The Ethernet IP address may need to be registered with the server.
4. Set the email address the iQube alert will be sent to.
5. Select Print Formatting » Print Format Information.
6. Verify the alert format port setting is set properly (same 920 port the Ethernet is wired to).
7. In DeviceInstaller, set the Startup connect mode to Manual Connection .
8. Set the Inactivity timeout to Enable .
9. Set the Inactivity timer to 0:15 .
After the SMTP address has been set to other than 0.0.0.0 (in the 920), normal uploading/downloading
with iRev (in TCP/IP mode) is not allowed nor will Telnet operate in a bi-directional fashion.
The Ethernet option is designed to work in a connection-oriented system. This means that once the setup
is done and an iQube error is detected, the Ethernet card will send out a message (looking for the server)
with the SMTP IP address (and a port designation). Example: C128.1.25.1/25.
If no response is forthcoming (from the server), it will go no further. It will not transmit again (from an
iQube error) until powered down and powered back up.
If a connection is made with the mail server, then the packet will be sent to the server for forwarding as an email.
This could be tested by connecting to Telnet (Port 10001) and creating an error within iQube. The SMTP address and
port designation preceded by a “C” should appear on the screen, but this will only happen one time in this fashion and
not again until the system is powered down.
5.2 Troubleshooting 920i/iQube Email
If you are having trouble connecting to your networked 920i, the problem might be caused by IP addressing or
network firewall issues. One of the most common problems is a firewall (or multiple firewalls). In many cases,
the firewall simply doesn’t know the Ethernet address of the 920i. Thus, it is rejected and can’t make it past this
point. The remedy is a firewall configuration by the company’s IT department to add the 920i’s address to the
device.
Baud rate 9600 Remote Port 00000
I/F Mode 4C DisConn Mode 00
Flow 00 Flush Mode 00
Port No 10001 Disconn Time 15 (enter by 00<CR>15
Connect Mode C4 SendChar 1 00
Remote IP 000.000.000.000 SendChar2 00
Table 5-1. Ethernet port 1 settings (bold items need to be changed via Telnet)
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