Chamberlain MUOTIU-EX - Manual (Page 3)

3
PIN Number Functions
Number Function
*#(00-63)#(Phone Number)# Program number
**01***** Erase
ALL numbers
**03#(00-63)# Erase ONE number
**07 Activate the
MUOTIU-EX
**06#(00-63)# Verify Call Forwarding
Number
**#8 Clear memory
*9 Activate gate
Troubleshooting
Dial tone is not heard after connecting to the
MUOTIU-EX.
Check phone connections. If it is a two-line phone
ensure it is on Line 1.
If a dual-tone error tone is heard when trying to open
gate, ensure MUOTIU-EX is programmed to the
correct MUGAPLM. Check that gate operator has
been taught to master unit as well.
If MUOTIU-EX has already been programmed it will
need to have memory cleared (see below).
Memory needs to be cleared.
Clearing MUOTIU-EX memory will not clear any
MUOTIU-EX settings or programmed phone numbers.
To clear memory, dial “**#8” on the telephone
connected to the MUOTIU-EX. A beep will be heard.
When dialing numbers a dial tone is heard.
All numbers and symbols must be dialed within 3
seconds of each other, otherwise the MUOTIU-EX
times out and returns to dial tone.
MUOTIU-EX is not getting expected transmission
range.
When used in buildings with stucco or cement walls,
the range is greatly reduced. The Repeaters can be
used close to the building to solve this problem.
Keep MUOTIU-EX away from trees, metal objects,
masonry, computers, and any other “Radio Noise
Source”. Radio devices that run on 900 Mhz also
affect range. Turn them off and see if reception has
improved.
Keep antenna vertical.
After dialing “*9” a beep is heard, then an error
tone.
Check batteries in GCU.
Will not accept command after dialing “**”.
Check the line and telephone connections.
Telephone does not ring when Call button is
pressed.
If the Active LED on MUOTIU-EX flashes after Call
button is pressed, check telephone connections and
verify that the phone number is correct.
If the Active LED on MUOTIU-EX does not flash after
the Call button is pressed, see Programming
Accessories to ensure MUOTIU-EX is programmed
correctly.
NOTE: If the channels are changed all devices in the
network need to be erased and reprogrammed.
There is a buzzing or failed connection when call
is answered.
Move MUOTIU-EX away from phone and/or
computer. Try changing channel of MUOTIU-EX and/
or the channel on the MUGAPLM (see Multi-Unit Gate
Access Panel manual).
Only first couple of words from caller are heard.
Lower the MUGAPLM microphone sensitivity (see
Multi-Unit Gate Access Panel manual).
NOTE: For use with version 7 and higher.
To enable Canadian Mode press “**13”. To disable
Canadian Mode press “#*16”. The Canadian
programming numbers are shown in the table below:
Canada
Number Function
##(00-63)#(Phone Number)# Program number
#*01***** Erase
ALL numbers
#*03#(00-63)# Erase ONE number
#*07 Activate the
MUOTIU-EX
#*06#(00-63)# Verify Call Forwarding
Number
#*#8 Clear memory
#9 Activate gate