Welch Allyn PartnerConnect Software - Installation Guide - Manual (Page 10)

Issue: Cannot send Ctrl+Alt+Del command to Axeda Desk
Top server
If the client cannot send a Ctrl+Alt+Del command to the Axeda Desk Top server after installing on a
Windows 7 operating system, change the configuration using one of the following methods.
•
Change the domain group policy setting.
• Change the local group policy setting.
The next sections explain how.
Change the domain group policy setting
If the remote computer is connected to a domain, enable this group policy setting for subdomains
or for the entire domain:
Note Only a domain administrator can modify the domain group policy.
Note The domain group policy overrides the local group policy. If the domain group policy
is not set, you can use local group policy setting mentioned in the next section.
1. Log in to the remote computer as the domain administrator.
2. Click the Start button, select Run, type gpmc.msc and click OK.
3. In the left section, select the desired domain, then right-click and choose Create a GPO in
this domain, and link it here.
4. Right-click the new GPO and select Edit.
5. In the left section, navigate to Computer Configuration > Administrative Templates >
Windows Components > Windows Logon Options.
6. In the right section, double-click the Disable or enable software Secure Attention
Sequence policy and click Enabled.
7. Set the policy option to Services.
8. Click OK and close the Group Policy Object Editor.
Sending Ctrl+Alt+Del on all computers connected to the domain selected in step 3 is now enabled.
Change the local group policy setting
If the remote computer is a member of a workgroup or is connected to a domain with no domain
group policy set, follow these steps:
1. Log in to the remote computer as a local or domain administrator.
2. Click the Start button, select Run, type gpedit.msc and press Enter.
3. In the left section, navigate to Computer Configuration > Administrative Templates >
Windows Components > Windows Logon Options.
4. In the right section, double-click the Disable or enable software Secure Attention
Sequence policy and click Enabled.
5. Set the policy option to either Services or Services and Ease of Access applications.
6. Click OK and close the Group Policy Object editor.
Sending Ctrl+Alt+Del on the remote computer is now enabled.
6 Troubleshooting PartnerConnect® software