Cary Audio Design MS-1 - Manual (Page 57)

TROUBLESHOOTING
• The MS-1 uses two services to retrieve metadata--MusicBrainz and FreeDB. If neither
service can identify an album, the music files will still transfer to the MS-1 but will be
tagged as UNKNOWN ARTIST and UNKNOWN ALBUM. Using the FTP server or the USB
HARD DRIVE SYNC, copy the album to your computer, manually tag the album using a tag
editor, and copy it back to the MS-1.
MUSIC COPIED TO THE MS-1 IS NOT VISIBLE ON THE REMOTE
CONTROL DEVICE
The MS-1 refreshes its music library every five minutes. It searches for new music to add to the
MS-1 library. Music must have metadata tags to be scanned to the library and be accessible via
the Albums / Artists / Genres / Songs tabs. If files are not tagged, they will be accessed only
through the SOURCES → FILE SYSTEM menu.
Since WAV files do not have tagging capabilities, they cannot be accessed through the
Albums / Artists /Genres / Songs tabs. They can be accessed only through the SOURCES
→ FILE SYSTEM menu.
REMOTE CONTROL DEVICE LOST CONNECTION WITH THE MS-1 AND CANNOT
RECONNECT
Ensure that your iPhone, iPod Touch, or iPad is connected to the correct Wi-Fi access point. If it is
not connected, correcting that issue may solve the problem. If it is properly connected, power
down the MS-1 by pressing and releasing the power button and waiting for it to shut down. Then,
turn the MS-1 back on and try to reconnect to the MS-1.
DUPLICATE SONGS
It is possible to encounter duplicate song files. When browsing the songs on an album, there may
be two or more listings for a particular song. Importing a music file to the server when it was
already there is the most common cause. Use the WEB interface to locate and delete the
duplicates. Occasionally, an album may be placed not only in the correct Artist folder but also in
the Various Artists folder. Deleting one copy of the songs will remedy the problem.
If the duplicates exist on a backup drive, remove them from that drive as well; otherwise, they
will copy back to the MS-1 the next time it connects to the backup drive.
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