Basic troubleshooting – Astro Gaming A30 User Manual
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If the A30 Headset has no sound, check…
• Are the Quick Disconnect ends firmly pushed together?
• Is your device’s volume level set to low or muted?
If you are connected to a PC with the PC Quick Disconnect:
• Are the microphone (pink) and audio (green) jacks properly
inserted into the corresponding jacks?
If the microphone does not operate properly, check…
• Are the Quick Disconnect ends firmly pushed together?
• Is the MUTE control on the Quick Disconnect engaged? (the
switch indicates RED when the mic is muted)
• Is the MICROPHONE BOOM properly inserted and seated?
(check the alignment of the positioning key, and firmly insert
the microphone boom)
• Is the Mic Selector Switch on the QD firmly in the A or B
position? If your boom microphone is not in place you must
set this switch to the B position to have an active microphone.
If you are connected to a PC with the PC Quick Disconnect:
• Are the microphone (pink) and audio (green) jacks properly
inserted into the corresponding jacks?
Make sure that the microphone is enabled in your PC settings,
and that output level is not set to minimum or muted
If sounds seem reversed using the A30 Headset, check…
Is the A30 Headset on backwards? If so: Turn A30 Headset
around so that your left ear is listening to the can indicated
with the ‘L’. Chuckle lightheartedly at self.
Support
If you have an issue and you need further help to resolve,
please contact us via the “Got A Question Form” at
basic troubleshooting
BASIC troubleshooting