Compaq 326817-003 - Manual (Page 60)

Troubleshooting 6-3
Compaq Confidential – Need to Know Required
Writer: Debbie McRill Project: Compaq DAT AutoLoader Reference Guide Comments:
Part Number: 326817-003 File Name: g-ch6 Troubleshooting.doc Last Saved On: 12/20/99 2:42 PM
Installation Troubleshooting
Follow the procedures in this section if the tape drive has not been operational
since it was installed in the computer. Turn on the computer and insert the
tape.
Table 6-1
Installation Troubleshooting
Problem Try This
Tape light on the tape
drive does not turn on ■ Make sure the tape drive power cable is connected.
■ Remove the signal cable from the tape drive. If the light
starts working, check for a defective cable, an incorrectly
installed cable, or a defective controller.
■ Replace the tape drive.
Tape light on the tape
drive turns on but drive
does not respond to
commands Run the Compaq System Configuration Utility from the hard
drive or from diskette and restart the computer. Configure all
boards in the system, then check the following:
■ Verify that all installed boards appear in the slot diagram.
Add any missing boards.
■ Verify that the switch settings shown by the Compaq
System Configuration Utility match the physical settings
used on the boards. Ensure that the board settings match
the settings shown by the utility.
System Configuration
Utility does not
recognize the tape drive ■ Check the connections of the signal cable.
■ Check the seating of the controller.
■ If multiple SCSI devices are used, ensure that each device
has a unique SCSI ID.
■ Your drive should be shipped from the factory with all
terminators removed. Verify that all terminators have
been removed.
■ If none of these steps solve the problem then remove,
replace and test each of the following components
separately: signal cable, tape drive, and finally the
controller.