Agasio A621W - Manual (Page 51)

More Security, More Convenience
4.1.3 IP Address configuration
Check whether IP address of the IP camera server shares the same subnet as your work station: Click My
Computer >Control Panel> Network & Dial-up Connections > LAN > Attributes >Internet Protocols
(TCP/IP), and check IP Address and Subnet Mask. Make sure they are in the same subnet when configuring
Camera’s IP address manually.
4.1.4 Can’t access IP camera in internet
There are some reasons:
1 ActiveX controller is not installed correctly (see more details: Figure2.9~Figure3.1).
2 The port which camera used is blocked by Firewall or Anti-virus software. Please change another port
number and try again. (Figure3.2)
3 Port forwarding is not successful (see more details:
Figure7.4~Figure7.9)
Double check these settings and make sure they are correct.
4.1.5 IP Camera Tool could not find camera’s IP
Please check if the camera works well. Check if network cable is loose or not.
Make sure DHCP is enabled in your router, don’t enable MAC address filter.
Make sure that firewall or anti-virus software does not block the camera. You can add the camera as a trusted
site in your firewall or anti-virus software.
4.1.6 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings.
So we recommend you do port forwarding manually. You can view your camera in internet successfully after
you do port forwarding manually in your router.
4.1.7 Couldn’t find the shortcut on desktop after install IP camera tool
If you use Windows7 or Vista, You could not find the shortcut on desktop after install the IP camera tool,
please check if the path of the tool port to is correct or not.
For example, as it was pointing to C:\Windows\System32\IPCamera.exe.
Please fix this by pointing the shortcut to the correct path C:\Windows\SysWOW64\IPCamera.exe. After this
you could use the shortcut without any problems.
4.1.8 I can’t change the record path
When you use Windows7 or Vista, you may be not able to change the record path for the security settings of
computer.
1. Please add the camera as a trusted site to solve this issue.
The step is: “IE browser→Tool→Internet Proper→Security→Trusted sites→Sites→Add”.
2. You can also run the IE as administrator; input the IP address of the camera manually.
4.1.9 I can’t find multi-device settings and record icon
Record and multi-device function are controlled by activeX controller.
So if you use Safari, Firefox, Google chrome, it is impossible to use these functions.
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