AltiGen MAXCS 7.0 SightMax - Manual (Page 4)

4 Application Notes: SightMax Configuration for MaxCS 7.0
While MAXCS agents have two different states (Ready and Not Ready), SightMax operators have four: Online, Away,
Back in 5 Minutes, and Out for Lunch. Operators receive new chats only in the Online state.
The SightMax Integration Service monitors the agent and operator states. When either server connects to an agent or
operator for a voice call or chat session, it automatically changes the state on the other server accordingly, to block
new chats or calls.
For example, if an agent receives a MAXCS server call, SightMax Integration Service sets the operator state to Away.
When the agent’s call ends, SightMax Integration Service sets the operator status back to Online.
Likewise, when an operator starts a chat session, SightMax Integration Service sets the agent status to Not Ready.
When that chat session ends, SightMax Integration Service sets the agent status back to Ready.
Installation
1 Install both MAXCS 7.0 and SightMax Web Service. You can install SightMax Web Service from the
company’s web site: http://www.sightmax.com/sightmaxecs-download . We recommend that you do not
install SightMax on the MaxCS server.
2 Configure MAXCS Admin:
a. Open MAXCS MaxAdministrator and choose PBX > Extension Configuration.
b. Create an agent that will be used for agents to log into SightMax Integration Service. This will be
one dedicated virtual extension used by all agents.
c. Switch to the Monitor List tab and add all agents that will be using SightMax Integration Service to
that extension’s Member list.
3 Configure SightMax Integration Service:
a. Open SightMax System Administrator and create a new operator that will work for SightMax
Integration Services only, granting it Account Administrator privileges.