Whirlpool TVF15FR - Manual (Page 5)

Before You Call For Service
If you are having an operating problem,
check the chart to see what the cause might
be before you call for assistance.
OPERATING PROBLEM CHECK IF WHAT TO DO
Freezer will not run Power cord is plugged into a live circuit
with proper voltage.
Fuse has blown or circuit breaker has
tripped. Also check if a time-delay fuse
has been used.
Electricity has failed.
Temperature Control is turned on.
Firmly plug power cord into electrical outlet.
Check circuit voltage at fuse/circuit breaker
box.
Replace fuse with a time-delay fuse of the
correct capacity. Reset circuit breaker.
See “If electricity goes off" on page 4.
Turn Temperature Control to a numbered
position.
Motor runs too long or temperature
Is too warm Power cord is plugged into a live circuit
with proper voltage.
Excessive frost or a package is holding
the door open.
Large amounts of unfrozen food have
been added to the freezer.
Weather is hot and muggy.
There is enough air circulation space
above and behind the freezer.
Firmly plug power cord into electrical outlet.
Check circuit voltage at fuse/circuit breaker
box.
Defrost freezer or reposition package.
Add no more than 2 to 3 pounds of unfrozen
food per cubic foot of freezer space at a
time. Adding large amounts of unfrozen food
will cause the motor to run longer.
If the temperature outside or inside the room
is warm, motor running longer is normal.
Freezer should not be used in an area
where the temperature exceeds 110°F
(43.3°C).
Allow at least 3 inches (7.5 cm) air space on
top of freezer and 1 inch (2.5 cm) at back for
proper air circulation.
Freezer clicks but does not run Electricity failed and has been restored. Unplug the freezer for 30 minutes to allow
the refrigeration system to equalize.
If You Need Assistance, Service Or Replacement Parts
If you need service, first see the “Before
You Call For Service” section of this book.
After checking “Before You Call For
Service,” additional help can be found by
calling our COOL-LINE " service assistance
telephone number.
1. If you need assistance*...
Call Whirlpool COOL-LINE" service
assistance telephone number. Dial free
from anywhere in the U.S.:
1-800-253-1301
and talk with one of our trained consultants.
The consultant can Instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Flarbor. Ml 49022
Please include a daytime phone number in
your correspondence.
2. If you need service*...
Whirlpool has a
nationwide network of
Whirlpool
authorized Whirlpool®“
7 7
^SERVICE service companies.
Whirlpool service
technicians are trained to fulfill the product
warranty and provide after-warranty service,
anywhere in the United States. To locate
the authorized Whirlpool service company
in your area, call our COOL-LINE" service
assistance telephone number (see Step 1)
or look in your telephone directory Yellow
Pages under:
APPLIANCES - HOUSEHOLD -
MAJOR - SERVICE & REPAIR
OR
ELECTRICAL APPLIANCES-
MAJOR - REPAIRING S PARTS
OR
WASHING MACHINES, DRYERS
& IRONERS - SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOL SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple..............999-9999
3. If you need FSP" replacement parts*...
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Loo< for this
symbol of quality whenever you reed a
replacement part for your Estate appliance.
FSP replacement parts will fit rigfit and
work right, because they are mace to the
same exacting specifications used to build
every new Estate appliance.
To locate FSP replacement parts in your
area, refer to Step 2 above or call the
Whirlpool COOL-LINE service assistance
number in Step 1.
4. If you are not satisfied with how the
problem was solved*...
• Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the
highest levels of the major appliance
industry.
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