Troubleshooting – COBY electronic SNAPP CAM4000 User Manual
Page 35
www.cobyusa.com
Page 35
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Troubleshooting
If you have a problem with this device, please read the
troubleshooting guide below and check our website at
www.cobyusa.com for Frequently Asked Questions (FAQs)
and firmware updates. If these resources do not resolve the
problem, please contact Technical Support.
Address
COBY Electronics Technical Support
56-65 Rust Street
Maspeth, NY 11378
Web
www.cobyusa.com
Phone
800-727-3592:
Weekdays 8:30AM–11:00PM EST
Saturdays 9:00AM–5:30PM EST
718-416-3197:
Weekdays8:00AM–5:30PM EST
Camera does not power on.
Check that the batteries have been inserted correctly.
Check that the batteries have adequate charge. If the
batteries are old or do not have adequate charge,
replace the batteries.
The camera does not take pictures/video.
The camera’s memory or memory card may be full.
Delete several files and try again.
An incompatible memory card may be inserted. Check
that the memory card is in a compatible format.
If the memory card has not been formatted, use
the camera’s Format function to clear data from the
memory card.