CLEAR 4G Mobile USB Quick Start - Manual (Page 2)

CONNECT TO
THE INTERNET
Insert your CLEAR 4G
Mobile USB (Mobile USB)
into an available USB port
on your computer.
CONNECT TO
THE INTERNET
(continued)
Every CLEAR customer gets an online account,
so you can easily manage your account and view/
pay your bill.
• The first time you connect to the internet,
using your Mobile USB, you will see a web
page where you can review your rate plan
information and complete your CLEAR online
account
HAVE A
QUESTION?
Please read the separate “Important Information”
document included with your Mobile USB for
regulatory information, safety information, and
other important disclosures.
If you have questions about your Mobile USB,
access the online User Guide, FAQs, and live chat
support at www.clear.com/support.
If you still have questions, please call us at
877-956-4056. We provide automated telephone
support 24/7 and live telephone support between
9am and 10pm, seven days a week.
Be sure to check-out our “QUICK TIPS” and
“HAVE A QUESTION?” sections.
Coverage area limited. Actual CLEAR network performance
may vary and is not guaranteed. See Device, Support, and other
relevant pages at www.clear.com for additional information.
CLEAR and the CLEAR are trademarks or registered trademarks
of Clearwire Communications LLC. Other brand names, product
names, and trademarks are the property of their respective
owners. © 2011 Clear Wireless LLC. All rights reserved.
CLEAR 4G Mobile USB : Part Number : CL-R-UUM-QSG-1.11
TO MAXIMIZE SIGNAL STRENGTH:
• When indoors, use your Mobile USB near
a window or outside wall to receive the
strongest signal
• If your Mobile USB is displaying a red light,
it is not receiving a CLEAR 4G signal (try
moving to a different location until the Mobile
USB displays a green light)
• The CLEAR Connection Manager displays the
CLEAR 4G signal strength (the more green
dots lit, the stronger the signal strength)
BROWSER STUCK?:
• If your browser is stuck on a message from
CLEAR, follow the on-screen instructions to
view the message and provide any requested
information
QUICK TIPS QUICK TIPS
(continued)
YOUR COMPUTER DOESN’T RECOGNIZE YOUR
MOBILE USB:
• If your computer cannot communicate with
your Mobile USB, the CLEAR Connection
Manager will display “No Device Detected”
• Make sure the Mobile USB is firmly plugged
into an available USB port
• If the Mobile USB is inserted correctly, you
should see a green or red light (if you don’t,
move the Mobile USB to another available
USB port)
VERIFY THAT YOUR COMPUTER RECOGNIZES
YOUR MOBILE USB:
• Confirm the status line no longer reads,
“No Device Detected” (you should see a
message similar to “Initializing” or “Searching
the Network”)
• Go into the Device Manager tool, on your
computer, to confirm the Mobile USB appears
in the “Network Adapters” list
Congratulations! You’re ready for
INTERNET AWESOMENESS
The Right Angle Connector is needed
when inserting the Mobile USB into a
vertical USB port.
Before you get online, make sure the CLEAR
Connection Manager is running.
•
If you’re using a laptop with Microsoft
Windows, your CLEAR Connection Manager
automatically starts running
• If you’re using a Mac, you need to open the
CLEAR Connection Manager
• Once the CLEAR Connection Manager is
opened, it will automatically connect to the
CLEAR 4G signal
The light on the Mobile USB is red when the
Mobile USB has power and the light is green when
the Mobile USB is receiving a CLEAR 4G signal.
NOTE: Windows XP users may experience a known Microsoft
problem with the USB Selective Suspend Feature. In this case, the
USB ports on your computer appear to freeze or to stop working
proplerly when using USB devices. The problem can be corrected
by visiting the Microsoft support website. Enter the following URL
in your browser,
http://support.microsoft.com/kb/817900, and
select the “Fix it” icon.