Comtrol RocketPort EXPRESS SMPTE - Manual (Page 22)

22 - Troubleshooting RocketPort EXPRESS SMPTE User Guide: 2000482 Rev. B
Using Test Terminal to Test a Port
6. Scroll to the right to view the new columns.
7. If you want to capture this session, you can save a current session as a report.
To do this, select one of the following save options:
• File > Save As
• File > Save - if the report already exists in an older format
• Save Active Session button
Reports can be opened, viewed and re-used when needed. To open and view a
report:
a. Select File > Open or the Open Existing Session button. The Open
Session dialog appears.
b. Locate the session (table), you want to open and click the Open button.
Optionally, if you want to continue monitoring for an existing session, you
need to activate the Polling Interval.
• Select Tools > Settings to access the PMon2 Settings dialog
• Change the Polling Interval field to a value other than zero (0)
8. Leave Port Monitor open so that you can review events when using Test
Terminal to test a port or ports.
Using Test Terminal
to Test a Port Test Terminal (WCom2) allows you to open a port, send characters and commands
to the port, and toggle the control signals. This application can be used to
troubleshoot communications on a port-by-port basis.
The Send and Receive Test Data option sends data out the transmit line to the
loopback plug, which has the transmit and receive pins connected thus sending
the data back through the Rx line to Test Terminal, which then displays the
received data in the terminal window for that port. This test is only testing the Tx
and Rx signal lines and nothing else. A failure in this test will essentially prevent
the port from working in any manner.
The Loopback Test option tests all of the modem control signals such as RTS, DTR,
CTS, DSR, DCD, and RI along with the Tx and Rx signals.
Note: This test will fail and is expected to fail since RS-422 does not have the
modem control signals that are present in RS-232 for which this test is
designed.
The following procedure shows how to use Test Terminal to send and receive test
data to the serial ports and run a loopback test. If necessary, install the Comtrol
Utility package using
Comtrol Utility on Page 17.
1. Stop all applications that may be accessing the ports such as RRAS or any
faxing or production software. See the appropriate help systems or manuals
for instructions on stopping these services or applications.
If another application is controlling the port, then Test Terminal will be unable
to open the port and an error message will be shown.