Comtrol RocketPort INFINITY - Manual (Page 29)

RocketPort INFINITY User Guide: 2000465 Rev. E Troubleshooting - 29
Troubleshooting
Testing with
minicom You can also use minicom, which shipped with most Linux distributions, to test the
serial ports. A Comtrol document is available for using
minicom .
Technical Support
Comtrol has a staff of support technicians available to help you. You should review
Before Calling Technical Support on Page 25 before calling Technical Support. If
you call for Technical Support, please have the following information available:
• Model number
• Serial number
• Interface type
• Operating system type, release, and service package, and if Linux, the kernel
version
• Device driver version
• Computer make, model, speed, and single or dual processor
• List other devices in the computer and their addresses
Contact Method Corporate Headquarters
Support http://www.comtrol.com/pub/en/Support
Device drivers ftp://ftp.comtrol.com/html/rp_infinity_drivers.htm
Diagnostic and Utilities ftp://ftp.comtrol.com/html/rp_infinity_diag.htm
Web site http://www.comtrol.com
Phone 763. 957.6000
Downloads ftp://ftp.comtrol.com/html/default.htm