Comtrol RocketPort Plus 422 Universal PCI - Manual (Page 15)

RocketPort uPCI Plus 422 User Guide: 2000370 Rev. B Troubleshooting - 15
Troubleshooting
11. Choose from the following options:
• Press Q to quit the diagnostic without reviewing the Test Summary screen.
• Press R to return to the board test screen.
• Press any key or Enter to review the Test Summary screen, which provides
the ability to restart (Y) or quit (N) the diagnostic.
Stress Testing the
RocketPort uPCI
Plus 422 Select S and press Enter to access the STRESS TEST screen. Make sure that you
have a loopback plug installed on each port on each adapter.
The stress test uses a default configuration to simultaneously stream data to all
ports of the RocketPort uPCI Plus 422 cards in a system until you stop the test.
The following options are available:
• To stop the test and review the results of the stress test, enter S.
• To return to the board test screen, press R.
Exiting the
Diagnostic To end the diagnostic, you may need to select b to return to a screen that contains
a q to quit. Type reboot, select Enter, and remove the CD from the drive when
prompted.
If the Diagnostic
Fails If the diagnostic fails, try the following before contacting Technical Support.
1. Turn off the power and reseat the RocketPort uPCI Plus 422 card into the slot.
2. Try running the diagnostics again. If they fail again, you may have a bad port,
contact
Technical Support on Page 24.
Troubleshooting Windows Systems
If you are using a RocketPort uPCI Plus 422 driver on a Windows system and the
diagnostic verified that the card is functional, you can check the following:
1. Verify that the RocketPort uPCI Plus 422 has installed by checking the Device
Manager to verify that the RocketPort uPCI Plus 422 card displays.
2. Verify that you are addressing the port correctly.
In many applications, device names above COM9 require the prefix \\.\ in
order to be recognized. For example, to reference COM20, use \\.\COM20 as
the file or port name.RocketPort uPCI Plus 422.
3. After driver installation, if a port does not open; go to Ports COM & LPT, right-
click on the yellow exclamation mark on the port, and click Update Driver. Use
the same procedure used when installing the ports that are detected with plug
and play systems.
4. Enable the Verbose Event Log feature on the Options tab of the RocketPort uPCI
Plus 422 driver and then reboot the server.
5. Install and use one of the tools in the Comtrol Utility package. Use the
following subsection, Comtrol Utility, below for installation and adapter
testing procedures.