Comtrol PCI 422 - Manual (Page 9)

9
Troubleshooting and Running Diagnostics
Troubleshooting and Running Diagnostics
This section describes how to diagnose and troubleshoot problems. When a
problem occurs, first determine that your RocketPort is functioning properly. Start
by creating a bootable diagnostics diskette.
Creating a
Diagnostics Diskette You need two files to create a bootable floppy diagnostic diskette:
• The Rawrite utility that creates a bootable diagnostics diskette.
• The diskette image file (*.i).
You can find both files on the Comtrol Software and Documentation CD or at ftp://
ftp.comtrol.com/RPort .
This discussion outlines how to create a bootable diagnostics diskette. You can use
our Web site
http://support.comtrol.com/bootdiag.asp to:
• Download the necessary files.
• Easily find specific procedures for your operating system to create the bootable
diskette.
Diagnostics
Overview After you create a bootable diagnostic diskette, you can use the diagnostic
program to:
• Confirm that the hardware is functioning.
• Determine resolutions to conflicts during installation.
• Perform stress test on the cards.
For example, you may want to run the diagnostics overnight to evaluate a possible
problem. You will need loopback plugs for each port that you want to stress test. If
you need additional loopback plugs, you can use the appropriate Building
Loopback Plugs discussion in this document to build additional loopback plugs.
Running the
Diagnostics Use the following procedure to run the diagnostics:
1. Insert the diagnostics diskette you created and restart your machine. The
diagnostic starts automatically.
2. Verify that the system locates the RocketPort card.
3. Follow the remainder of the online instructions.
If the diagnostics did not pass you may want to use the following discussion to
diagnose your problem.
Resolving Failures If the diagnostics could not find the card:
• Turn off the power and reseat the card into the slot.
• Check for proper cable connections.
• Check for proper installation of the loopback plug.
Try running the diagnostics again. If they fail again, you may have a bad port,
contact Technical Support.