EcoTech Marine XR15 Radion - Manual (Page 8)

Troubleshooting
13 12
• Make sure your internet connection is working.
• Make sure that you have used the correct username and password to log
into EcoSmart Live.
• Make sure that you are using a compatible Web Browser - Google Chrome
or Safari.
• Refresh the web browser page.
• Make sure you are running the most up to date version of JavaScript, you
can update your version through your control panel.
• Make sure the Radion is connected to the Connection Manager.
1. If using USB and Connection Manager make sure that the Connection
Manager application is open and running in the system tray.
2. If connecting through the Connection Manager or a ReefLink make sure
that your firewall or anti-virus software is not blocking the connection.
3. If using the ReefLink make sure that you are not also trying to connect
using USB and the Connection Manager directly to your PC.
Cannot connect or not working as
expected with EcoSmart Live.
Issue
Connected VorTech pumps will not go
into Night Mode when Radion goes into
Night Mode.
Resolution
Full light and account Reset procedure.
Issue
• Make sure that EcoSmart Participation is enabled in EcoSmart Live under
the Settings menu.
1. In EcoSmart Live, choose your light.
2. Then expand the wrench icon, choose Calibrate and follow the
on-screen instructions.
1. Disconnect via USB and power down all Radions for at least
30 seconds.
2. Log on to EcoSmart Live using Google Chrome or Safari.
3. Select the “Schedule Options” button then “Export Schedule”.
4. Select “Settings” then “New Profile” and “Yes”.
5. Log out of EcoSmart Live.
6. Connect via USB to a single Radion.
7. Right click the Connection Manager icon and select “USB Radion”
then “Factory Reset” and “Yes”.
8. Repeat step 6-7 for each light.
9. Log on to EcoSmart Live and program your lights using the
Aquarium Setup.
10. Re-import your saved scheduling using the “Schedule Options”
button.
11. Finally select the “Program All” button to save all changes.
Following this procedure, you will be able to save your current program schedule which can be re-imported, but all other
account light settings may be reset to factory default.
Resolution
There is non-uniform LED illumination
under low intensity.